Returning A Hardware Component To Juniper Networks, Inc - Juniper MX2020 Hardware Manual

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Returning a Hardware Component to Juniper Networks, Inc.

410
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the platform when the problem occurred
Configuration data using one or more of the show commands
Returning a Hardware Component to Juniper Networks, Inc. on page 410
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization
(RMA) is issued. This number is used to track the returned material at the factory and to
return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments will be
returned to the customer by collect freight.
For more information about return and repair policies, see the customer support Web
page at
http://www.juniper.net/support/guidelines.html
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) using the Case Manager link at
or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the
United States).
To return a hardware component:
Determine the part number and serial number of the component.
1.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
2.
You can send e-mail or telephone as described above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
The support representative validates your request and issues an RMA number for
4.
return of the component.
Pack the component for shipment.
5.
.
http://www.juniper.net/support/
Copyright © 2013, Juniper Networks, Inc.