How To Obtain Help; Preparations Before Contacting Huawei; Collecting Problem Information; Making Debugging Preparations - Huawei Tecal RH5485 Problem Determination And Service Manual

Tecal RH5485 Server
Problem Determination and Service Guide

8.1 Preparations Before Contacting Huawei

If a problem persists in routine maintenance or troubleshooting, contact Huawei for technical
support.
To solve the problem better, make the following preparations before you contact Huawei:
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8.1.1 Collecting Problem Information

You need to collect the following information:
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8.1.2 Making Debugging Preparations

When you seek for technical support, Huawei technical engineer may help you to perform
some operations to further collect the fault information or remove the fault. Therefore, you
need to make preparations before seeking for technical support.

8.2 How to Use the Document

Huawei provides a complete package of documents shipped with the device. By reading these
documents, you can solve the problems that occur during routine maintenance or
troubleshooting.
To solve the problems better, use the documents before you contact Huawei for technical
support.
Issue 02 (2011-05-25)
Collecting problem information
Making debugging preparations
Detailed name and address of the customer
Contact person and telephone number
Time when the fault occurred
Detailed description of the fault
Device type and software version
Measures taken after the fault occurs and related results
Problem level and required solution deadline
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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How to Obtain Help

8 How to Obtain Help
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