More Information; Obtaining Help; Preparing To Contact Huawei Technical Support - Huawei RH2288H V3 User Manual

RH2288H V3 Server
User Guide

10.1 Obtaining Help

10.2 Product Information
10.3 Product Configuration Resources
10.4 Maintenance Tools
10.1 Obtaining Help
About This Chapter
This topic describes how to contact Huawei for technical support if a fault persists
during routine maintenance or troubleshooting.

10.1.1 Preparing to Contact Huawei Technical Support

This topic describes how to prepare to contact Huawei technical support, including
collecting fault information and preparing for debugging.
If a fault persists during routine maintenance or troubleshooting, contact Huawei
technical support.
You are advised to make the following preparations before contacting Huawei
technical support.
Collecting Fault Information
You need to collect the following information:
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Issue 46 (2022-12-28)
Your company name and detailed address
Contact name and telephone number
Time when the fault occurred
Fault symptom
Device type and software version
Measures taken after the fault occurred and results
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