Huawei Tecal RH5485 Problem Determination And Service Manual page 16

1 Start here
Fixes or workarounds for many problems might be available in updated HUAWEI Tecal
Server Firmware, device firmware, or device drivers.
Some cluster solutions require specific code levels or coordinated code updates. If the device
is part of a cluster solution, verify that the latest level of code is supported for the cluster
solution before you update the code.
a. Install UpdteXpress system updates.
You can install code updates that are packaged as an UpdateXpress System Pack or
UpdateXpress CD image. For more information, see "Updating the firmware".
Be sure to separately install any listed critical updates that have release dates that are later
than the release date of the UpdateXpress System Pack or UpdateXpress image (see step 4b).
b. Install manual system updates.
−
Click Firmware/VPD to view system firmware levels, or click Software to view
operating-system levels.
−
For information about updating the firmware, see "Updating the firmware" .
4.
If the server is incorrectly configured, a system function can fail to work when you enable it;
if you make an incorrect change to the server configuration, a system function that has been
enabled can stop working.
a. Make sure that all installed hardware and software are supported.
b. Make sure that the server, operating system, and software are installed and configured
correctly.
Many configuration problems are caused by loose power or signal cables or incorrectly seated
adapters. You might be able to solve the problem by turning off the server, reconnecting
cables, reseating adapters, and turning the server back on. For information about performing
the checkout procedure, see "Checkout procedures". For information about configuring the
server, see "Configuring the server".
5.
If the problem is associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated controller and
management or controlling software to verify that the controller is correctly configured.
Problem determination information is available for many devices such as RAID and network
adapters.
6.
Troubleshooting procedures and RETAIN tips document known problems and suggested
solutions.
1-2
CAUTION
Determine the existing code levels.
Download and install updates of code that is not at the latest level.
Check for and correct an incorrect configuration.
See controller and management software documentation.
Check for troubleshooting procedures and RETAIN tips.
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
Tecal RH5485 Server
Problem Determination and Service Guide
Issue 02 (2011-05-25)