Start Here; Diagnosing A Problem - Huawei Tecal RH5485 Problem Determination And Service Manual

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Tecal RH5485 Server

Problem Determination and Service Guide

You can solve many problems without outside assistance by following the troubleshooting

procedures in this Problem Determination and Service Guide and on the HUAWEI Web site.

This document describes the diagnostic tests that you can perform, troubleshooting

procedures, and explanations of error messages and error codes. The documentation that

comes with your operating system and software also contains troubleshooting information.

Before you contact HUAWEI or an approved warranty service provider, follow these

procedures in the order in which they are presented to diagnose a problem with your server:

Determine whether any of the following items were added, removed, replaced, or updated

before the problem occurred:

−

If possible, return the server to the condition it was in before the problem occurred.

The server is designed for ease of diagnosis of hardware and software problems.

−

light path diagnostics LEDs that are lit and actions that you should take.

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operating system for information about a specific error code. See the manufacturer's Web site

for documentation.

Issue 02 (2011-05-25)

Determine what has changed.

Hardware components

Device drivers and firmware

System software

Server Firmware

System input power or network connections

View the light path diagnostics LEDs and event logs.

Light path diagnostics LEDs: See "Light path diagnostics LEDs" for information about

Event logs: See "Event logs" for information about notification events and diagnosis.

Software or operating-system error codes: See the documentation for the software or

Check for and apply code updates.

Huawei Proprietary and Confidential

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