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Using Avaya CallPilot® Manager to monitor hardware
To courtesy stop CallPilot, use the following:
• Multimedia Monitor - to courtesy stop a range of multimedia channels
• Channel Monitor - to courtesy stop a range of call (DS30X, also known as DS0)
channels
Stop versus courtesy stop
The following two methods of taking a component out of service allow you to choose how active
calls are affected.
Courtesy stop
A courtesy stop takes the component out of service only after the component has finished
processing the active call.
• If the component is currently processing a call, the call is not dropped; the component
remains active until the call is finished.
• If the component is not currently in use, it is taken out of service immediately.
Courtesy stop is the preferred method for taking a component out of service.
Stop
A stop takes the component out of service immediately, regardless of whether the component is
currently processing calls. All active calls are dropped. Typically, you perform a stop only when
severe problems that are affecting a large number of incoming calls occur or if your organization
determines a special need for it.
Components that can be started and stopped
Only the following components can be started and stopped.
Note:
If you want to start or stop more than one or two multimedia (DSP) or call (DS30X) channels,
use the Multimedia Monitor or Channel Monitor.
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Avaya CallPilot® 1002rp Server Maintenance and Diagnostics
December 2010
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