netstat command parameters.........................................................................................................................36
Using the chkdsk utility....................................................................................................................................37
Chkdsk utility syntax........................................................................................................................................37
Chksdsk utility parameters..............................................................................................................................37
In this chapter..................................................................................................................................................39
Overview.........................................................................................................................................................39
Shutting down services...................................................................................................................................39
Net Stop command.........................................................................................................................................40
Net stop command syntax...............................................................................................................................40
Service Control (SC) command......................................................................................................................41
Conducting TSTSERIO tests..........................................................................................................................42
TSTSERIO command syntax..........................................................................................................................42
TSTSERIO command parameters..................................................................................................................42
9-pin connector plug........................................................................................................................................45
Restarting services..........................................................................................................................................45
Net Start command.........................................................................................................................................46
Service Control Start command......................................................................................................................46
In this chapter..................................................................................................................................................47
Event processing.............................................................................................................................................48
Alarm notification.............................................................................................................................................48
Component dependencies..............................................................................................................................48
Detecting hardware problems.........................................................................................................................49
Alarm Monitor..................................................................................................................................................49
About alarms...................................................................................................................................................49
Event Browser.................................................................................................................................................50
About events...................................................................................................................................................50
Disabling call channels....................................................................................................................................51
The Maintenance screen.................................................................................................................................51
Viewing component states..............................................................................................................................53
Component states...........................................................................................................................................54
Alert icons.......................................................................................................................................................55
Stop versus courtesy stop...............................................................................................................................56
Courtesy stop..................................................................................................................................................56
Stop.................................................................................................................................................................56
6
Avaya CallPilot® 1002rp Server Maintenance and Diagnostics
December 2010