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Troubleshooting your Avaya CallPilot® system
Basic hardware check
This section describes some basic checks that you can do when you start up the server.
To run the startup test
1. Power on the server and observe the front panel display.
2. Observe the following server actions:
3. Check the monitor for any error messages as the server counts RAM and completes
Power-On Self-Test diagnostics
The Power-On Self-Test (POST) is a system diagnostic program (stored in the BIOS) that runs
each time the 1002rp server is started. The function of the POST is to test system components
and then display status messages.
To run the POST
1. Power up the Avaya CallPilot server and monitor.
2. Observe the screen for any error messages and listen for POST beep codes. When
20
Avaya CallPilot® 1002rp Server Maintenance and Diagnostics
Result: All LEDs on the panel illuminate for a few seconds. The green power LED
remains illuminated.
• Cooling fans on the front panel start up, and the red fault LED next to each fan
extinguishes.
• Drives spin up, and the amber hard drive activity LEDs over the front panel
display extinguish, and then flash with activity.
• LEDs illuminate temporarily as the system checks the floppy drive, tape drive,
and CD-ROM drive.
• The LED on each power supply lights up red as supply fans spin up and
components charge. LEDs turn green when the attached power supply is fully
operational.
a POST.
See
Power-On Self-Test diagnostics
Result: After a few seconds, POST begins to run.
After the memory test, various screen prompts and messages appear. The screen
prompts may be accompanied by a single beep.
POST completes, the server beeps once.
on page 20 for more details on POST.
December 2010
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