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Using Avaya CallPilot® Manager to monitor hardware
Each alarm in the Alarm Monitor has Help text that often provides a solution to the problem. If
the solution is not apparent, use the Event Browser or the Maintenance screen to further
investigate the problem.
To investigate using the Alarm Monitor
1. Run CallPilot Manager and log in.
2. In CallPilot Manager, click System→Alarm Monitor.
3. Click the Event Code for the first Critical or Major alarm.
4. Review the description and recovery action.
5. Repeat steps
6. If the solution to the problem is not apparent, obtain the return code of the first event
Event Browser
Use the Event Browser to investigate a series of events that occurred around the time an alarm
was raised. The event listing can help you determine the root cause of a problem.
About events
The Event Browser displays events that have been recorded in the server log. Each event
identifies the time the event occurred, the object that generated the event, and the cause of
the event.
Events are classified as Information, Minor, Major, or Critical. By default, the Event Browser
displays only the latest 100 critical events.
To investigate using the Event Browser
1. Run CallPilot Manager and log in.
2. In CallPilot Manager, click System→Event Browser.
3. Click an event that appears to be related to the problem, or an event that occurred
50
Avaya CallPilot® 1002rp Server Maintenance and Diagnostics
Result: The Alarm Monitor screen appears.
Result: A description of the event appears in a new web browser window.
3
on page 50 and
and continue the investigation by using the Event Browser (see
page 50).
Result: The Event Browser screen appears.
near the time the alarm was raised.
Result: A description of the event appears in a new web browser window.
4
on page 50 for more alarms, if necessary.
Event Browser
on
December 2010
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