Callpilot Services - Avaya CallPilot 1002rp Maintenance And Diagnostics

Using Avaya CallPilot® system utilities

CallPilot services

The Service Name pane shows the status of services from a CallPilot perspective. The status
shown in the Windows Services Control Panel may state that a service is running, but it may
not actually be fully running or in service from a CallPilot perspective. Refer to the System
Monitor tool Channel Monitor tab for the true status.
The services listed under Service Name should be either running or in full service when
CallPilot is functioning optimally. If any CallPilot services are stopped, investigate the cause of
this. Call Avaya technical support for assistance.
Note:
While any stopped services should be investigated, some services are not critical. CallPilot
may continue to handle call processing even with some services stopped.
The critical services that are required for basic CallPilot call answering are listed in the following
table. For your reference, the equivalent names as they appear in the Windows Control Panel
are also listed.
CallPilot System Monitor
CTMS Service
Telephony (TAPI)
MCE SLEE
MCE Notification
MAS Notification
MAS CCR
MAS BCR
SQL Anywhere
MAS MltmediaCache
MAS MltmediaVol1
MAS MltmediaVol102 (TRP only)
MAS MltmediaVol103 (TRP only)
MAS Rsrc. Pckg. 1
70 Avaya CallPilot® 1002rp Server Maintenance and Diagnostics
Windows Control Panel equivalent
CTMS Server
Telephony Service
CallPilot SLEE Service
CallPilot MWI Service
CallPilot Notification Service
CallPilot Call Channel Router
CallPilot Blue Call Router
Adaptive Server Anywhere -
%ComputerName%_SQLANY
CallPilot Multimedia Cache
CallPilot Multimedia Volume 1
CallPilot Multimedia Volume 102 (TRP only)
CallPilot Multimedia Volume 103 (TRP only)
CallPilot Resource Package1
December 2010