Working With The Multimedia Monitor - Avaya CallPilot 1002rp Maintenance And Diagnostics

7. Select the check box for each diagnostic for which you want to review results.
8. Click Get Last Result.

Working with the Multimedia Monitor

The Multimedia Monitor shows the status of multimedia channels. The multimedia channels
are the DSP ports that process the calls. They are the voice, fax, and speech recognition
channels.
To view or work with multimedia channel states
1. Run CallPilot Manager and log in.
2. In CallPilot Manager, click Maintenance→Multimedia Monitor.
3. Do one of the following:
4. Click Courtesy Stop, Stop, or Start as required.
Avaya CallPilot® 1002rp Server Maintenance and Diagnostics
Result: The results appear in the Diagnostic Results box with the following
information:
• diagnostic title
• diagnostic result: pass or fail
• the date and time the test was completed
Result: The Multimedia Monitor screen appears, showing the channels associated
with each DSP.
Note:
For an explanation of the channel states, refer to the CallPilot Manager online
Help.
IF you want to stop or start
all of the channels associated with a
DSP
only one or several channels that are
associated with a DSP
Result: If you clicked Courtesy Stop or Stop, you are asked to confirm the Courtesy
Stop or Stop. Click OK.
The selected channels change to off-duty or on-duty status, according to the action
you chose.
Working with the Multimedia Monitor
THEN
select the check box to the left of the
DSP that you want to stop or start.
Repeat this step for each DSP.
select the check box for each channel
that you want to stop or start.
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