Table Of Contents - Avaya CallPilot 1002rp Maintenance And Diagnostics

Chapter 1: Customer service..................................................................................................11
Getting technical documentation.....................................................................................................................11
Getting product training...................................................................................................................................11
Getting help from a distributor or reseller........................................................................................................11
Getting technical support from the Avaya Web site........................................................................................12
Chapter 2: About this guide...................................................................................................13
In this chapter..................................................................................................................................................13
Maintenance and diagnostics overview..........................................................................................................13
Replacement parts..........................................................................................................................................14
Preparing for maintenance activities...............................................................................................................14
Customer Documentation Map.......................................................................................................................14
Chapter 3: Troubleshooting your Avaya CallPilot® system................................................19
In this chapter..................................................................................................................................................19
Startup diagnostics overview..........................................................................................................................19
Types of startup diagnostics............................................................................................................................19
Basic hardware check.....................................................................................................................................20
Power-On Self-Test diagnostics......................................................................................................................20
Interpreting POST diagnostics........................................................................................................................21
POST beep codes...........................................................................................................................................21
Interpreting startup diagnostics from SCSI BIOS............................................................................................22
Applicable cards..............................................................................................................................................22
What to do when the server fails to boot into service......................................................................................23
To determine why the server failed to boot into CallPilot................................................................................23
Chapter 4: Using Windows online diagnostic tools.............................................................25
In this chapter..................................................................................................................................................25
Overview.........................................................................................................................................................25
Viewing event logs..........................................................................................................................................25
Types of event logs.........................................................................................................................................26
Using TCP/IP diagnostic tools.........................................................................................................................29
The ipconfig command....................................................................................................................................29
ipconfig default................................................................................................................................................29
ipconfig command syntax................................................................................................................................29
The ping command.........................................................................................................................................30
Ping command syntax.....................................................................................................................................30
The tracert command......................................................................................................................................31
How tracert works...........................................................................................................................................32
Tracert syntax..................................................................................................................................................32
Tracert parameters..........................................................................................................................................32
The arp command...........................................................................................................................................33
ARP command syntax.....................................................................................................................................33
ARP command parameters.............................................................................................................................34
The nbtstat command.....................................................................................................................................34
Nbtstat command syntax.................................................................................................................................35
nbstat command parameters..........................................................................................................................35
The netstat command.....................................................................................................................................36
Netstat command syntax.................................................................................................................................36
Avaya CallPilot® 1002rp Server Maintenance and Diagnostics
Contents
December 2010 5