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Chapter 5: Using serial port diagnostic tools
In this chapter
Overview
on page 39
Shutting down services
Conducting TSTSERIO tests
Conducting TSTSERIO tests with the loopback plug
Restarting services
Overview
You may want to test the serial ports when remote access does not work.
This chapter describes how to run serial port diagnostics on the Avaya CallPilot® server using
the TSTSERIO command. Direct the TSTSERIO command to serial ports on the server after
services on these ports have been shut down manually, as described in this chapter.
Shutting down services
This section describes how to shut down a service using a specific serial port. Use the following
procedures before you invoke the TSTSERIO local loopback tests.
Caution:
Risk of communications loss
By stopping the services on COM1 or COM2, you lose the support access feature.
Caution:
Risk of stopping call processing
Avaya CallPilot® 1002rp Server Maintenance and Diagnostics
on page 39
on page 42
on page 45
on page 44
December 2010
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