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Using Avaya CallPilot® Manager to monitor hardware
Running integrated diagnostics
Run diagnostic tests from the Diagnostics section on the Maintenance screen in the following
circumstances:
• You want to ensure that a component is operating properly after installing or reinstalling it.
• The CallPilot server is having trouble processing incoming calls and you are hoping that
diagnostic results can tell you why.
Problems include static, dropped calls, and cross talk (hearing another conversation).
Before you begin
Important:
Take the component out of service before you run the diagnostic test. See
stopping components
Components that have diagnostic tests available
The following table identifies the components on which you can run diagnostics.
Component
Media Bus
MPB96 board
Time Switch
Multimedia
Channels
58
Avaya CallPilot® 1002rp Server Maintenance and Diagnostics
Button
Important:
If you are stopping all components (that is, you are taking the
entire system down), ensure that you inform all
administrators, desktop messaging users, and web
messaging users so that they can log off their sessions before
you proceed.
on page 55.
Diagnostics available?
No
Yes
No
Yes
Description
Replaceable?
No
Yes
No
No
Starting and
December 2010
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