Starting And Stopping Components; Stop Versus Courtesy Stop; Courtesy Stop - Avaya CallPilot 202i Manual

Starting and stopping components

When you stop a component, you take it out of service and prevent it from operating. You must
stop a component before you can replace it (if the component is replaceable) or run a diagnostic
test on it.
To bring an out-of-service component back into service, you must start it.
Start and stop components from the Maintenance section on the Maintenance page.
Important:
Avaya recommends that, if possible, you courtesy stop a component. Courtesy stop is
available only at the individual channel level.
To courtesy down CallPilot, use the following tools:
• Multimedia Monitor: to courtesy stop a range of multimedia channels
• Channel Monitor: to courtesy stop a range of call (DS30X, also known as DS0)
channels
For instructions, see
page 63.

Stop versus courtesy stop

By using either one of the following two methods of removing a component from service, you
can choose how active calls are affected.

Courtesy stop

A courtesy removes the component from service only after the component finishes processing
the active call.
• If the component is currently processing a call, the call is not dropped; the component
remains active until the call is finished.
• If the component is not currently in use, it is removed from service immediately.
Courtesy stop is preferred over a regular stop.
Avaya CallPilot 202i Server Maintenance and Diagnostics
Section C: Working with the Multimedia and Channel Monitors
Starting and stopping components
December 2010
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