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Chapter 4: Using Windows online
In this chapter
Overview
on page 25
Viewing event logs
Using TCP/IP diagnostic tools
Using the chkdsk utility
Overview
This section describes how to access the run-time online diagnostic tools provided by the
Windows server software. Use the following tools when a serious problem prevents the use of
the Avaya CallPilot® diagnostic tools that are available in Avaya CallPilot Manager.
• Windows Event Viewer
• TCP/IP diagnostics
• chkdsk utility
Caution:
Risk of software corruption
Do not run any utilities that are not documented in this guide.
Viewing event logs
When the server startup cycle is complete, and if the CallPilot server has been configured,
messages in dialog boxes on the monitor indicate that CallPilot is ready to accept calls.
Avaya CallPilot® 1002rp Server Maintenance and Diagnostics
diagnostic tools
on page 25
on page 29
on page 37
December 2010
25
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