Cisco Small Business SPA514G Manuals

• 2

  Table of Contents

13

Chapter 1: Getting Started

• 14

  Overview of the Phones
• 14

  Cisco Attendant Console
  • 14

    Changing the Cisco SPA500DS Attendant Console Display
• 16

  Network Configurations
  • 17

    Cisco SPA9000 Voice System
  • 17

    Cisco UC320W
  • 17

    Cisco Unified Communications 500 Series for Small Business
  • 17

    Other SIP IP PBX Call Control Systems
• 18

  Updating Firmware
  • 18

    Upgrading Cisco SPA30X, SPA50X, and SPA51X IP Phones
  • 19

    Upgrading Cisco SPA525G and Cisco SPA525G2 IP Phones
  • 19

    Upgrading the Cisco WIP310
  • 19

    Determining the Firmware Version
  • 21

    Determining the IP Address of the Phone
  • 22

    Downloading the Firmware
  • 22

    Installing the Firmware
• 23

  Using the Web-Based Configuration Utility
  • 24

    Allowing Web Access to the IP Phone
  • 26

    Saving the Configuration Profile
• 27

  Understanding Administrator and User Views
  • 27

    Restricting User Access to the Phone Interface Menus (Cisco SPA300 and Cisco SPA500 Series)
  • 28

    Accessing Administrative Options
  • 28

    Using the Web Administration Tabs
• 28

  Viewing Phone Information
  • 28

    Viewing Reboot Reasons
    • 30

      Viewing the Reboot History On the Phone Web User Interface
    • 30

      Viewing the Reboot History On the IP Phone Screen
    • 30

      Viewing the Reboot History in the SPA Status Dump File
• 31

  Using IVR On IP Phones Without Screens
• 34

  Ensuring Voice Quality
  • 34

    Supported Codecs
  • 36

    Bandwidth Requirements
  • 37

    Factors Affecting Voice Quality
  • 38

    Voice Quality Report Via SIP Publish

40

Chapter 2: Configuring Lines

• 41

  Configuring a Line Key
  • 41

    Configuring Shared-Line Appearance
  • 43

    Configuring Call Appearance Per Line
    • 44

      Expand Call Appearance Per Line
  • 44

    Configuring Call Appearance Mapping Style
  • 45

    Configuring Unused Line Keys to Access Services
  • 46

    Broadsoft Advanced Call Park and Recall Support
    • 46

      Assigning, Picking, and Monitoring a Parked Call
• 48

  Assigning Busy Lamp Field, Call Pickup, or Speed Dial Functions to Unused Lines
  • 48

    Configuring Call Pickup and Busy Lamp Field
  • 49

    Configuring Speed Dial
  • 50

    Configuring DTMF Wait and Pause Parameters
• 52

  Configuring Audio Indication for Call Pickup Event
• 53

  Configuring Basic or Advanced Call Park Function to a Line Key

55

Chapter 3: Customizing Standard Features

• 56

  Configuring Phone Information and Display Settings
  • 56

    Configuring the Phone Name
  • 56

    Customizing the Startup Screen
  • 57

    Changing the Display Background (Wallpaper)
  • 59

    Configuring the Screen Saver
  • 60

    Configuring the LCD Contrast
  • 61

    Configuring Back Light Settings (Cisco SPA525G or Cisco SPA525G2)
• 61

  Configuring Linksys Key System Parameters
• 62

  Enabling Call Features
  • 62

    Enabling Secure Calls
    • 63

      Encryption Methods for a Secure Call
  • 63

    Secure Call Indication Tone
  • 64

    Enabling Anonymous Call and Caller ID Blocking Services
  • 64

    Enabling ACD Service
  • 64

    Enabling Call Back Service
  • 65

    Enabling Call Park and Call Pickup Services
  • 65

    Enabling Call Transfer and Call Forwarding Services
  • 66

    Enabling Conferencing
  • 66

    Enabling Do Not Disturb
  • 66

    Enabling the Missed Call Shortcut
  • 66

    Logging Missed Calls
  • 67

    Enabling Paging (Intercom)
    • 67

      Configuring Paging Groups
  • 69

    Enabling Service Announcements
• 69

  Configuring Voice Mail and Message Waiting Settings
  • 69

    Configuring Voice Mail
  • 69

    Configuring Internal Voice Mail for Each Extension (Using a Cisco SPA400)
  • 70

    Configuring the Message Waiting Indicator
• 70

  Customizing Phone Softkeys
  • 75

    Programmable Softkeys
    • 75

      Configuring PSK Fields
    • 77

      Configuring Toggling for Psks
  • 78

    Configuring Psks to Call XML Scripts
    • 78

      Physical Hold Button and PSK Linking
• 79

  Configuring Ring Tones
  • 82

    Configuring On-Demand Ring Tones (Cisco SPA525G or Cisco SPA525G2)
  • 82

    User-Created MP3 Ring Tones (Cisco SPA525G or Cisco SPA525G2)
  • 82

    Creating and Uploading Ring Tones Using the Ring Tone Utility (Cisco SPA300 Series and Cisco SPA500 Series Only)
  • 84

    Assigning a Ring Tone to an Extension
• 85

  Configuring RSS Newsfeeds (Cisco SPA525G or Cisco SPA525G2)
• 86

  Configuring Audio Settings
  • 87

    Configuring Audio Input Gain (Cisco SPA300 Series and Cisco SPA500 Series)
• 88

  Enabling Wireless (Cisco SPA525G or Cisco SPA525G2 Only)
  • 88

    Configuring User Access Control
• 88

  Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 Only)
  • 89

    Enabling Bluetooth From the Web Interface
  • 89

    Enabling Bluetooth From the Phone
  • 89

    Pairing a Bluetooth Headset
  • 91

    Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone
    • 91

      Initiating Pairing From the Cisco SPA525G2
    • 92

      Initiating Pairing From Your Bluetooth-Enabled Mobile Phone
• 93

  Enabling SMS Messaging
• 94

  Enabling and Configuring the Phone Web Server
  • 94

    Configure the Web Server From the Phone Web Interface
  • 95

    Configure the Web Server From the Phone Screen Interface
• 96

  Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones
• 100

  Configuring Broadsoft Settings
• 100

  Series)
  • 100

    Configuring Broadsoft Directory
    • 101

      Configuring Personal Address Book
  • 102

    Synchronization of Do Not Disturb and Call Forward On a Per Line Basis (Applicable to Broadsoft)
    • 103

      Configuring Synchronization of DND and CFWD
    • 103

      Configuring Synchronization of DND and CFWD By Using the Configuration File
  • 103

    Broadsoft ACD Support
    • 104

      Configuring Broadsoft ACD Support
• 104

  Configuring XML Services
  • 105

    XML Directory Service
  • 106

    XML Applications
  • 106

    Macro Variables
• 110

  Configuring Music On Hold
• 110

  Configuring Extension Mobility
• 111

  Configuring Video Surveillance (Cisco SPA525G or Cisco SPA525G2)
  • 112

    Configuring the User Name and Account On the Camera
  • 112

    Entering Camera Information Into the Cisco SPA525G or Cisco SPA525G2 Configuration Utility
  • 113

    Viewing the Video

114

Chapter 4: Configuring SIP, SPCP, and NAT

• 114

  SIP and Cisco IP Phones
  • 116

    SIP Over TCP
  • 116

    SIP Proxy Redundancy
    • 116

      Configuring Survivable Remote Site Telephony (SRST) Support
  • 117

    Dual Registration
    • 117

      Alternate Proxy and Dual Registration Disabled
  • 117

    Register Upon Failover/Recovery
  • 118

    RFC3311 Support
  • 118

    Support for SIP NOTIFY Xml-Service
• 119

  Configuring SIP
  • 119

    Configuring Basic SIP Parameters
  • 123

    Configuring SIP Timer Values
  • 126

    Configuring Response Status Code Handling
  • 126

    Configuring RTP Parameters
  • 128

    Configuring SDP Payload Types
  • 131

    Configuring SIP Settings for Extensions
    • 137

      Configuring a SIP Proxy Server
    • 139

      Configuring Subscriber Information Parameters
• 140

  Configuring the IP Phone Communications Protocol
  • 141

    Configuring the Protocol On a Cisco SPA525G or Cisco SPA525G2
  • 141

    Configuring the Protocol On a Cisco SPA300 Series or Cisco SPA500 Series IP Phone
• 141

  Managing NAT Transversal with Cisco IP Phones
  • 142

    NAT Mapping with Session Border Controller
  • 142

    NAT Mapping with SIP-ALG Router
  • 142

    NAT Mapping with a Static IP Address
  • 143

    NAT Mapping with STUN
    • 144

      Determining Whether the Router Uses Symmetric or Asymmetric NAT

146

Chapter 5: Configuring Security, Quality, and Network Features

• 146

  Setting Security Features
  • 146

    Configuring Domain and Internet Settings
    • 146

      Configuring Restricted Access Domains
    • 147

      Configuring DHCP, Static IP, or Pppoe Connection Type
  • 149

    Challenging SIP Initial INVITE and MWI Messages
  • 149

    Encrypting Signaling with SIP Over TLS
  • 150

    Securing Voice Traffic with SRTP
• 150

  Configuring Voice Codecs
• 155

  Setting Optional Network Servers
• 156

  Configuring VLAN Settings
  • 156

    Configuring Cisco Discovery Protocol (CDP)
  • 157

    Configuring LLDP-MED
    • 158

      TLV Information
  • 165

    Configuring the VLAN Settings
• 167

  Configuring SSL VPN On the Cisco SPA525G or Cisco SPA525G2
  • 168

    Configuring the VPN On the Security Appliance
  • 168

    Configuring the VPN On the Cisco SPA525G or Cisco SPA525G2

171

Chapter 6: Provisioning

• 172

  Redundant Provisioning Servers
• 172

  Retail Provisioning
• 173

  Automatic In-House Preprovisioning
• 174

  Using HTTPS
  • 174

    Server Certificates
  • 175

    Client Certificates
  • 175

    Obtaining a Server Certificate
• 176

  Manually Provisioning a Phone From the Keypad
  • 177

    Sample Configuration File
• 178

  Updating Profiles and Firmware
  • 185

    Launch a Firmware Update By Using a Browser Command
  • 185

    Launch a Profile Update By Using a Browser Command
  • 186

    Rebooting a Phone By Using a Browser Command
• 186

  Configuring a Custom Certificate Authority
• 187

  General Purpose Parameters
• 188

  Using

191

Chapter 7: Configuring Regional Parameters and Supplementary Services

• 192

  Scripting for Cadences, Call Progress Tones, and Ring Tones
  • 192

    Cadence Script
    • 192

      Example: Normal Ring
    • 193

      Example 2: Distinctive Ring (Short, Short, Short, Long)
  • 193

    Tone Script
    • 193

      Example: Dial Tone
    • 194

      Example: SIT Tone
  • 195

    Ring Script
• 196

  Call Progress Tones
• 196

  Distinctive Ring Patterns
  • 196

    Example 1: Normal Ring
  • 197

    Example 2: Distinctive Ring (Short, Short, Short, Long)
• 197

  Distinctive Call Waiting Tone
• 198

  Control Timer Values (Sec)
• 199

  Configuring Supplementary Services (Star Codes)
  • 199

    Entering Star Code Values
  • 203

    Activating or Deactivating Supplementary Services
• 204

  Vertical Service Announcement Codes (Cisco SPA300 Series and Cisco SPA500 Series)
  • 204

    Bonus Services Announcement Description
  • 206

    Outbound Call Codec Selection Codes
• 206

  Miscellaneous Parameters
  • 206

    DTMF Parameters
• 207

  Localizing Your IP Phone
  • 208

    Managing the Time and Date
  • 209

    Configuring Daylight Saving Time
    • 210

      Daylight Saving Time Examples
  • 211

    Selecting a Display Language
  • 211

    Creating a Dictionary Server Script

213

Chapter 8: Configuring Dial Plans

• 213

  About Dial Plans
  • 214

    Digit Sequences
  • 217

    Digit Sequence Examples
  • 219

    Acceptance and Transmission of the Dialed Digits
  • 220

    Dial Plan Timer (Off-Hook Timer)
    • 220

      Syntax for the Dial Plan Timer
  • 221

    Interdigit Long Timer (Incomplete Entry Timer)
    • 221

      Syntax for the Interdigit Long Timer
  • 222

    Interdigit Short Timer (Complete Entry Timer)
    • 222

      Syntax for the Interdigit Short Timer
• 223

  Editing Dial Plans On the IP Phone
• 224

  Resetting the Control Timers

225

Chapter 9: Configuring LED Patterns

• 230

  LED Script
  • 230

    LED Script Examples

232

Appendix A: Cisco SPA IP Phone Field Reference

• 233

  Info Tab
  • 233

    System Information
  • 235

    Reboot History
  • 236

    Network Configuration (SPCP)
  • 237

    VPN Status (Cisco SPA525G or Cisco SPA525G2 Only)
  • 237

    Product Information
  • 238

    Phone Status
  • 239

    Ext Status
  • 240

    Line/Call Status
  • 242

    Downloaded Ring Tone
  • 242

    Custom CA Status
• 244

  System Tab
  • 244

    System Configuration
  • 246

    Power Settings
  • 246

    Internet Connection Type
  • 247

    Static IP Settings
  • 248

    Pppoe Settings (Cisco SPA525G or Cisco SPA525G2 Only)
  • 248

    Optional Network Configuration
  • 250

    VLAN Settings
  • 251

    Wi-Fi Settings (Cisco SPA525G or Cisco SPA525G2 Only)
  • 252

    Bluetooth Settings (Cisco SPA525G or Cisco SPA525G2 Only)
  • 252

    VPN Settings (Cisco SPA525G or Cisco SPA525G2 Only)
  • 253

    Inventory Settings
• 254

  SIP Tab
  • 254

    SIP Parameters
  • 260

    SIP Timer Values (Sec)
  • 263

    Response Status Code Handling
  • 264

    RTP Parameters
  • 266

    SDP Payload Types
  • 270

    NAT Support Parameters
  • 272

    Linksys Key System Parameters
• 274

  Provisioning Tab
• 274

  Regional Tab
  • 274

    Call Progress Tone Description
  • 278

    Distinctive Ring Patterns
  • 279

    Control Timer Values (Sec)
  • 280

    Vertical Service Activation Codes
  • 285

    Vertical Service Announcement Codes
  • 286

    Outbound Call Codec Selection Codes
  • 289

    Time (Cisco SPA525G or Cisco SPA525G2 Only)
  • 290

    Language (Cisco SPA525G or Cisco SPA525G2 Only)
  • 290

    Miscellaneous
• 295

  Phone Tab
  • 295

    General
  • 301

    Line Key
  • 302

    Miscellaneous Line Key Settings
  • 305

    Line Key LED Pattern
  • 307

    Supplementary Services
  • 309

    Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series)
  • 311

    Ring Tone (Cisco WIP310)
  • 311

    Audio Input Gain (Db)
  • 313

    Multiple Paging Group Parameters
  • 314

    Broadsoft Settings
  • 316

    LDAP Corporate Directory Search
  • 319

    XML Service
  • 319

    Extension Mobility
  • 320

    Programmable Softkeys
  • 322

    Call Audio Recording (Cisco SPA525G and SPA525G2)
• 323

  Ext Tab
  • 323

    General
  • 324

    Share Line Appearance
  • 325

    NAT Settings
  • 326

    Network Settings
  • 327

    SIP Settings
  • 332

    Call Feature Settings
  • 338

    Proxy and Registration
  • 342

    Subscriber Information
  • 343

    Audio Configuration
  • 348

    Dial Plan Script
• 350

  User Tab
  • 350

    Call Forward
  • 350

    Speed Dial
  • 351

    Supplementary Services
  • 353

    Camera Settings (Cisco SPA525G or Cisco SPA525G2)
  • 353

    Web Information Service Settings (Cisco SPA525G or Cisco SPA525G2)
  • 353

    Audio (Spa5Xx)/Audio Volume (SPA525G/525G2)
  • 356

    Screen (Cisco SPA525G or Cisco SPA525G2)
• 358

  Attendant Console Tab (Cisco SPA500 and Cisco SPA500DS)
  • 358

    General
  • 361

    Attendant Key LED Patterns
• 363

  Attendant Console Status
• 364

  TR-069 Tab
• 366

  Cisco SPA525G or Cisco Spa525G2-Specific Tabs
  • 366

    Wi-Fi
  • 366

    Bluetooth
  • 368

    Personal Address Book
  • 368

    Call History
  • 368

    Speed Dials
  • 368

    Firmware Upgrade

• 2

  Table of Contents

6

Chapter 1: Getting Started

• 6

  About This Document
• 8

  Overview of the Cisco Small Business IP Phones
  • 8

    Caring for Your Phone
• 9

  Understanding Your Phone Lines and Buttons
  • 11

    Softkey Buttons
  • 13

    Using Keypad Shortcuts
• 14

  Using the Cisco Attendant Console
  • 14

    Changing the Cisco SPA500DS Attendant Console Display

16

Chapter 2: Installing Your Phone

• 17

  Before You Begin
• 17

  Phone Connections
• 18

  Connecting the Handset
• 19

  Installing the Desk Stand or Wall Mount (Optional)
  • 19

    Reverse the Handset Retention Tab
• 20

  Connecting the Power
• 21

  Connecting Your Phone to the Network
  • 21

    Connecting Your Phone to the Wired Network
    • 21

      Connecting the Phone to the Wireless Network
• 22

  Connecting a PC to Your Phone
• 22

  Connecting Wired and Wireless Headsets
• 23

  Verifying Phone Startup
• 24

  Updating Your Phone Firmware
  • 24

    Determining Your Current Firmware Version
  • 25

    Download the Firmware From Cisco
  • 25

    Get the Phone IP Address
  • 26

    Update the Firmware On the Phone

27

Chapter 3: Using Basic Call Management Functions

• 28

  Managing the Audio Source and Volume
  • 28

    Adjusting Call Volume
  • 28

    Adjusting the Ringer Volume
  • 28

    Using Mute
  • 28

    Using the Speakerphone
  • 28

    Using the Headset with Your IP Phone
  • 29

    Switching Between the Handset, Headset, or Speakerphone During a Call
  • 29

    Sending Audio to the Speaker and Handset
  • 29

    Choosing Your Preferred Audio Device
• 30

  Answering or Placing a Call
  • 30

    Answering a Call
  • 30

    Placing a Call
  • 31

    Redialing a Call
• 31

  Putting a Call On Hold
• 31

  Resuming a Call
• 32

  Ending a Call
• 32

  Transferring Calls
  • 32

    Performing an Attended Transfer
  • 33

    Performing an Unattended (Blind) Transfer
  • 33

    Transferring a Held Call to an Active Call
• 34

  Managing Missed Calls
  • 34

    Turning the Missed Calls Shortcut On and Off
• 35

  Forwarding Calls
  • 35

    Forwarding All Calls
  • 36

    Forwarding Calls When Your Phone Is Busy
  • 36

    Forwarding Calls (Delay) Without Answering the Phone
  • 37

    Canceling Call Forwarding All
  • 38

    Call Forward Deactivation By Using Star Codes
• 38

  Setting Do Not Disturb
  • 38

    Enabling Do Not Disturb
  • 39

    Disabling Do Not Disturb
• 39

  Setting Call Waiting
• 40

  Picking Up a Call
• 41

  Parking a Call
• 42

  Placing a Three-Way Conference Call
  • 43

    Conferencing a Held Call with an Active Call
• 43

  Using the Phone Directories
  • 44

    Using Your Personal Directory
  • 45

    Using the Corporate Directory
• 45

  Using the Call History Lists
• 46

  Setting or Changing a Phone Password
• 47

  Accessing Voicemail

48

Chapter 4: Using Advanced Phone Features

• 49

  Configuring Privacy and Security
  • 49

    Blocking Caller ID
  • 49

    Blocking Anonymous Calls
  • 50

    Using Secure Call
• 51

  Enabling and Using Dial Assistance
• 51

  Creating Speed Dials
  • 52

    Creating Speed Dials On Unused Line Buttons
  • 52

    Creating Numerical Speed Dials
  • 53

    Using Speed Dials
• 53

  Using the Paging Feature
  • 53

    Paging Another Phone
  • 53

    Paging a Group of Phones
  • 54

    Configuring Auto Answer
• 54

  Monitoring and Accessing Another Phone
• 55

  Customizing Your IP Phone Screen
  • 55

    Changing the IP Phone Screen Contrast
  • 55

    Changing the Screen Backlight Settings
  • 56

    Configuring the Phone Screen Saver
  • 57

    Turning On the Screen Saver
• 58

  Using Ring Tones
  • 58

    Changing Your Ring Tone
• 58

  Configuring Date and Time
  • 58

    Setting Your Phone's Date and Time
• 59

  Using Star Codes
• 61

  Using the Interactive Voice Response Menu On the Cisco SPA501G
• 63

  Advanced Procedures for Technical Support Personnel
  • 64

    Rebooting Your Phone

• 2

  Table of Contents

5

Chapter 1: Getting Started

• 5

  About This Document
• 7

  Overview of the Cisco Small Business IP Phones
  • 8

    Caring for Your Phone
• 8

  Understanding Your Phone Lines and Buttons
  • 8

    Phone Components
  • 10

    Softkey Buttons
  • 12

    Using Keypad Shortcuts
• 12

  Accessing the Phone Web Interface
• 13

  Using the Cisco Attendant Console
  • 14

    Changing the Cisco SPA500DS Attendant Console Display

15

Chapter 2: Installing Your Phone

• 15

  Before You Begin
• 16

  Phone Connections
  • 17

    Connecting the Handset
  • 17

    Connecting the Power
• 18

  Connecting Your Phone to the Network
  • 18

    Connecting Your Phone to the Wired Network
    • 18

      Connecting the Phone to the Wireless Network
  • 19

    Connecting a PC to Your Phone
  • 19

    Connecting a Wired or Wireless Headset
  • 20

    Installing the Desk Stand or Wall Mount (Optional)
• 21

  Mounting the Phone to the Wall (Optional)
  • 22

    Reverse the Handset Retention Tab
• 23

  Verifying Phone Startup
• 23

  Updating Your Phone Firmware

24

Chapter 3: Using Basic Phone Functions

• 25

  Using the Speaker or a Headset
  • 25

    Using the Speaker
  • 25

    Sending Audio to the Phone Speaker
  • 25

    Choosing Your Preferred Audio Device
  • 26

    Using the Headset with Your IP Phone
• 26

  Adjusting Call Volume and Muting
  • 26

    Adjusting Call Volume
  • 27

    Adjusting the Ringer Volume
  • 27

    Muting a Call
• 27

  Placing or Answering a Call
• 28

  Using Hold and Resume
• 28

  Using Mute
• 28

  Ending a Call
• 29

  Transferring Calls
  • 29

    Performing a Transfer
• 30

  Redialing a Number
  • 30

    Redialing Calls in the History List
• 31

  Forwarding All Calls to Another Number
• 31

  Setting Do Not Disturb
• 32

  Picking Up a Call From Another Extension
• 32

  Placing a Three-Way Conference Call
• 33

  Using the Local Directory
• 34

  Using the Call History Lists
• 34

  Accessing Voicemail

35

Chapter 4: Using Advanced Phone Features

• 35

  Logging in to Your Phone
• 37

  Creating Speed Dials
  • 37

    Adding Speed Dials
  • 37

    Editing Speed Dials
  • 38

    Deleting Speed Dials
  • 38

    Calling Speed Dials
• 39

  Monitoring/Accessing Another Phone From Your Phone
• 39

  Customizing Your IP Phone Screen
  • 39

    Changing the IP Phone Screen Contrast
  • 40

    Setting the Back Light Timer
  • 40

    Configuring the IP Phone Screen Saver
  • 41

    Turning On the Screen Saver Immediately
• 42

  Updating Your Ring Tone
• 42

  Using the Cisco SPA501G Interactive Voice Response Menu
• 43

  Advanced Procedures for Technical Support
  • 43

    Status Information and Statistics
  • 43

    Rebooting, Restarting, and Resetting a Phone