Gather Service Information - Sun Oracle Sun Server X4-2 Service Manual

Oracle Integrated Lights Out Manager (ILOM) 3.1 Documentation Library at:
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http://www.oracle.com/goto/ILOM/docs
Oracle x86 Servers Diagnostics, Applications, and Utilities Guide for Servers With Oracle
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ILOM 3.1 at:
http://www.oracle.com/goto/x86AdminDiag/docs
Oracle VTS documentation set at:
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http://docs.oracle.com/cd/E19719-01/index.html

▼ Gather Service Information

The first step in determining the cause of a problem with the server is to gather
information for the service call paperwork or the onsite personnel. Follow these
general guidelines when you begin troubleshooting.
1. Collect information about the following items:
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2. Document the server settings before you make any changes.
If possible, make one change at a time in order to isolate potential problems. In
this way, you can maintain a controlled environment and reduce the scope of
troubleshooting.
3. Note the results of any change that you make. Include any errors or
informational messages.
4. Check for potential device conflicts before you add a new device.
5. Check for version dependencies, especially with third-party software.
Related Information
"Diagnostic Tools" on page 22
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"Locate the Server Serial Number" on page 25
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24 Sun Server X4-2 Service Manual • May 2014
Events that occurred prior to the failure
Whether any hardware or software was modified or installed
Whether the server was recently installed or moved
How long the server exhibited symptoms
The duration or frequency of the problem