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5
T
ROUBLESHOOTING THE
G
ATEWAY
This section covers problems you might encounter when configuring, operating
and managing the SCOPIA Gatewayand provides suggested actions you can
perform to solve the problems.
This section describes the following topics:
Checking Your Gateway Environment
Checking Your LAN Environment
Checking Your ISDN Environment
Resolving IP-to-ISDN Call Failure
Resolving ISDN-to-IP Call Failure
Resolving Peer-to-Peer Call Failure
Resolving Intermittent Call Failure
Resolving IP Video Quality Issues
Resolving ISDN Video Quality Issues
Resolving Video Channel Issues
Resolving DTMF Issues
Resolving Caller ID Issues
SCOPIA
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Troubleshooting the SCOPIA Gateway
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