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RADVision SCOPIA 400 User Manual

Version 5.6
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SCOPIA 400/1000 Gateway
version 5.6
User Guide

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  • Page 1 SCOPIA 400/1000 Gateway version 5.6 User Guide...
  • Page 2 OTICE © 2000-2008 Ltd. All intellectual property rights in this publication are owned by RADVISION Ltd and are protected by United States copyright laws, other applicable copyright laws RADVISION and international treaty provisions. Ltd retains all rights not expressly granted.

  • Page 3: Table Of Contents

    ONTENTS About This Manual Related Documentation Conventions Used in this Manual Feedback Functionality About SCOPIA Gateway Products About the Gateway P20 SP About the Gateway S40 SP About Gateway Features About SCOPIA Gateway Applications and Topologies About Multimedia Conferencing About Point-to-Point Conferencing About Multipoint Conferencing About Gateway IP Network Connections About Gateway ISDN Network Connections...
  • Page 4 Preparing for Installation On the SCOPIA 400 Platform On the SCOPIA 1000 Platform Verifying the Package Contents Mounting the SCOPIA 400 Chassis in a 19-inch Rack Mounting the SCOPIA 1000 Chassis in a 19-inch Rack Installing the Gateway Installing the RTM Module...
  • Page 5 Configuring Web Settings Changing the Administrator Interface Web Server Port Enabling HTTPS Managing Digital Certificates Configuring Security Configuring SCOPIA 400 Chassis Parameters Viewing the System Section Setting Chassis Temperature Thresholds Refreshing the System Section About the Gateway Administrator Interface Viewing the Status Tab...
  • Page 6 Using the SCOPIA Gateway About Dialing Out to the ISDN Network via the Gateway About Gateway Service Prefixes About Second Number Delimiters About Dialing In to the IP Network via the Gateway About Incoming Call Routing vi SCOPIA 400/1000 Gateway User Guide...
  • Page 7 Resolving IP Video Quality Issues Resolving ISDN Video Quality Issues Resolving Video Channel Issues Resolving DTMF Issues Resolving Caller ID Issues Using the RADVISION Audio Message Utility for IVR Messaging Introduction About Gateway Call Routing Launching the RADVISION Audio Message Utility...
  • Page 8 Using the RADVISION Software Upgrade Utility Introduction Launching the Utility Upgrading Software Index viii SCOPIA 400/1000 Gateway User Guide...

  • Page 9: Related Documentation

    BOUT ANUAL SCOPIA 400/1000 Gateway User Guide describes how to install, configure and monitor SCOPIA Gateway blades. ELATED The Gateway documentation set is available on the Utilities and RADVISION OCUMENTATION Documentation CD-ROM and includes manuals and online helps. The manuals are available in PDF format.

  • Page 11: Functionality

    UNCTIONALITY This section introduces the SCOPIA Gateway and includes the following topics: About SCOPIA Gateway Products About Gateway Features About SCOPIA Gateway Applications and Topologies About SCOPIA Gateway Functionality SCOPIA BOUT SCOPIA Gateway series consists of the following products: ATEWAY Gateway P20 SP (see About the Gateway P20 RODUCTS...

  • Page 12: About Gateway Features

    Using the dial plan, the Gateway automatically detects the capabilities received in the Setup message from the IP endpoint and sets the same bit rate for the ISDN (or serial interface) side of the call. SCOPIA 400/1000 Gateway User Guide...
  • Page 13 About Gateway Features Table 1-1 Gateway Feature Summary (continued) Feature Description Direct dialing and call routing The Gateway dial plan supports the following direct dialing and call routing facilities: Direct Inward Dialing (DID) Multiple Subscriber Network (MSN) Q.931 Sub-addressing Information Element Gateway S40 SP supports DID in DCE mode only.
  • Page 14 Gateways. RADVISION Table 1-2 Gateway Feature Specifics Feature Gateway P20 SP Gateway S40 SP Supported ports 2 PRI ISDN ports 4 serial ports Supported video H.320, H.323 (using RADVISION Stack v4.0) conferencing protocols SCOPIA 400/1000 Gateway User Guide...
  • Page 15 The Gateway automatically performs A-Law G.711-to-µ-Law G.711 translation between the IP and ISDN sides if needed. Note When your RADVISION unit includes both a Gateway and an MCU, G.728 transcoding is supported on the MCU only. Supported video protocols H.261, H.263, H.263+ (Annexes F, J and N), H.263++ (Annex W), H.264...
  • Page 16 RS-366, Manual Control, Data Triggered. protocols Euro-ISDN, VN6 Dialing (France), NTT (Japan), Hong Kong Dialing (Hong Kong), Support for Taiwan PRI system. Supported media + signaling RS-449 + RS-366 combinations V.35 + RS-366 EIA-530 + RS-366 EIA-530A + RS-366 SCOPIA 400/1000 Gateway User Guide...

  • Page 17: About Scopia Gateway Applications And Topologies

    About SCOPIA Gateway Applications and Topologies Table 1-2 Gateway Feature Specifics (continued) Feature Gateway P20 SP Gateway S40 SP Encryption interoperability KIV-7, KG-194 PRI interface Configurable E1/T1 PRI network interface. Support for fractional E1/T1 channel selection. Configurable as terminal side (TE) or network side (NT) device.

  • Page 18: About Multimedia Conferencing

    Figure 1-1 Multimedia Conferencing through the Gateway PSTN regular phone H.323 terminal RADVISION chassis/unit RADVISION Gateway ISDN H.323 network terminal ISDN phone IP phone H.320 terminal Typical multimedia conferencing applications include: Business video conferencing Distance learning SCOPIA 400/1000 Gateway User Guide...

  • Page 19: About Point-To-Point Conferencing

    ONFERENCING bandwidths of up to 1472 Kbps (23B bonding for T1) and up to 1920 Kbps (30B bonding for E1) (see Figure 1-2). Figure 1-2 Point-to-Point Conferencing through the Gateway RADVISION chassis/unit ISDN RADVISION Gateway H.323 H.320 IP network terminal...

  • Page 20: About Gateway Ip Network Connections

    ISDN provider. You configure the Gateway PRI port to an E1 or T1 interface accordingly. In addition, you can choose to activate only specific channels by using fractional channel selection. SCOPIA 400/1000 Gateway User Guide...
  • Page 21 Figure 1-5). Figure 1-4 Connecting the PRI Gateway Directly to a Central Office Switch Private Public IP network RADVISION chassis/unit PRI T 1 / E1 H.323 terminal RADVISION Gateway Central Office Switch IP phone Figure 1-5 Connecting the PRI Gateway to a PBX that Provides a...

  • Page 22: About Gateway Encryption

    EIA-530A EIA-530A with Serial Gateway H.323 KIV-7 endpoint H.323 endpoint Figure 1-7 Encrypted Videoconferencing via Satellite IP network H.323 H.323 endpoint endpoint serial KIV-7 satelite access RADVISION chassis/unit with Serial Gateway H.323 endpoint H.323 endpoint SCOPIA 400/1000 Gateway User Guide...

  • Page 23: About Conferencing Via Leased Lines

    (as shown in Figure 1-8). Figure 1-8 Conferencing via Leased Lines IP network H.323 H.323 endpoint IP network endpoint leased line adaptor adaptor RADVISION chassis/unit RADVISION chassis/unit with Serial Gateway withSerial Gateway H.323 endpoint H.323 endpoint Functionality...

  • Page 24: About Ip-To-Legacy Mcu Conferencing

    Calls Using 2 x of Calls Using 2 x E1 PRI Line T1 PRI Line E1 PRI Lines T1 PRI Lines voice (64 Kbps) 2B video (128 Kbps) 15 6B video (384 Kbps) 5 SCOPIA 400/1000 Gateway User Guide...

  • Page 25: About Gateway Call Bandwidth Overhead

    About SCOPIA Gateway Functionality Table 1-3 PRI Gateway Call Handling Capacity (continued) Call Type Maximum Number Maximum Number Maximum Number Maximum Number of Calls Using 1 x of Calls Using 1 X of Calls Using 2 x of Calls Using 2 x E1 PRI Line T1 PRI Line E1 PRI Lines...

  • Page 26: About Peer-To-Peer Connectivity

    320 Kbps available. In this way, the Gateway spreads the call over both T1 lines. The Gateway supports the following types of connectivity to the IP network BOUT ONNECTIVITY Through a gatekeeper Directly to a peer device such as Cisco Unified Communications Manager without the need for a gatekeeper. SCOPIA 400/1000 Gateway User Guide...

  • Page 27: Contents

    SCOPIA G NSTALLING THE ATEWAY This section provides information on installing, setting up and configuring the SCOPIA Gateway in the SCOPIA 400 chassis, and includes the following topics: Physical Description Preparing for Installation Verifying the Package Contents Mounting the SCOPIA 400 Chassis in a 19-inch Rack...

  • Page 28: Physical Description

    Lights green when at least one Gateway port connection is online. ACT LED Lights green to indicate that there are active calls in the Gateway. ALRM LED Lights green to indicate that an error has occurred and the Gateway requires resetting. SCOPIA 400/1000 Gateway User Guide...

  • Page 29: Gateway P20 Sp Rtm

    Physical Description Table 2-1 Front Panel Components (continued) Component Description ETHERNET LEDs The top part of the Ethernet connector contains two LED indicators. The left-hand LED lights green when the local IP network link is active. The right-hand LED lights green if the connection speed is 100 Mbps, and is off when the connection speed is 10 Mbps.

  • Page 30: Gateway S40 Sp Rtm

    Gateway serial ports 1 to 4. ACT and ALRM LEDs ACT lights green to indicate that the specified serial line is currently in use. ALRM lights red to indicate an internal error related to the specified line. SCOPIA 400/1000 Gateway User Guide...

  • Page 31: Preparing For Installation

    The IP address of the H.323 gatekeeper with which you want the Gateway to register Available IP network ports on the switch for the SCOPIA 400 chassis A grounded AC power outlet A 10BaseT or 100BaseT LAN cable...

  • Page 32: On The Scopia 1000 Platform

    IP address of the router the Gateway uses to communicate across the network IP address of the H.323 gatekeeper with which you want the Gateway to register Available IP network ports on the switch for the SCOPIA 1000 chassis A grounded AC power outlet SCOPIA 400/1000 Gateway User Guide...
  • Page 33 F (5 C to The hottest ambient temperature supported by for the Note RADVISION SCOPIA 1000 platform is 104 F (40° C). Any ambient temperature above F (40° C) is considered a failure condition. Up to 104 F (40° C), the...

  • Page 34: Verifying The Package Contents

    Four rubber feet SCOPIA 400/1000 Gateway User Guide (in PDF format only) SCOPIA 400/1000 Gateway Quick Start SCOPIA 400 Platform Guide (in PDF format only) SCOPIA Gateway Release Notes SCOPIA 400 Chassis Release Notes RADVISION Utilities and Documentation CD-ROM containing product documentation, utilities and online help files.
  • Page 35 Terminal adapter cable (for the ISMs) 2 switch terminal cables 6 LAN cables (4 for switches, 2 for the ISMs) SCOPIA 400/1000 Gateway User Guide (in PDF format only) SCOPIA 400/1000 Gateway Quick Start SCOPIA 1000 Platform Guide (in PDF format only)

  • Page 36: Mounting The Scopia 400 Chassis In A 19-Inch Rack

    Mounting the SCOPIA 400 Chassis in a 19-inch Rack OUNTING THE You can optionally mount the SCOPIA 400 chassis in a standard 19-inch rack. SCOPIA 400 Two mounting brackets and a set of screws are included in the SCOPIA 400 chassis shipping box. HASSIS IN A INCH Procedure Disconnect all cables including the power cables.

  • Page 37: Mounting The Scopia 1000 Chassis In A 19-Inch Rack

    Mounting the SCOPIA 1000 Chassis in a 19-inch Rack OUNTING THE This SCOPIA 1000 platform is intended for stationary mounting in a rack SCOPIA 1000 designed to meet the physical strength requirements of NEBS GR-63-CORE and NEBS GR 487. Be sure to mount the system in a way that ensures even HASSIS IN A weight distribution in the rack.

  • Page 38: Installing The Gateway

    The SCOPIA 400 chassis has four slots. You can install the SCOPIA Gateway in any of the slots. Insert the Gateway in the top slot at the front of the SCOPIA 400 chassis to view status and identification information via the System web user interface.

  • Page 39: Installing The Rtm Module

    The telecommunications lines must be disconnected before unplugging the main power connector and/or while the housing is open. This section describes how to install the RTM module in the SCOPIA 400 NSTALLING THE ODULE chassis and in the SCOPIA 1000 chassis. The Rear Transition Module (RTM) provides the ISDN or serial line connections for the Gateway.
  • Page 40 Installing the Gateway Figure 2-5 Inserting the RTM Module in the SCOPIA 400 Chassis Use even pressure to push the module further into the slot. Caution Do not force the connection. Forcing the connection can bend or damage the pins in the connector inside the chassis.

  • Page 41: Installing The Gateway Module

    This section describes how to install the SCOPIA Gateway module in the NSTALLING THE ATEWAY ODULE SCOPIA 400 chassis and in the SCOPIA 1000 chassis. You must install the RTM module before you install the Gateway Warning module. Inserting an RTM module in the rear of the chassis when a Gateway module is already installed in the same position at the front of the chassis may damage the chassis.

  • Page 42: Removing A Module

    This section describes how to remove the SCOPIA Gateway or the RTM module EMOVING A ODULE from the SCOPIA 400 chassis and from the SCOPIA 1000 chassis. Warning You must remove the Gateway module from the slot at the front of the chassis before removing the corresponding RTM module from the same slot position at the rear of the chassis.
  • Page 43 Installing the Gateway Figure 2-6 Removing a Module from the SCOPIA 400 Chassis Wait for the blue SWAP RDY LED to light up. The SWAP RDY LED indicates that it is safe to remove the module. Note It may take up to one minute for the LED to light up while the Windows operating system is shutting down.

  • Page 44: Initial Gateway Configuration

    You can perform serial port configuration of the Gateway only at startup, Note during a short period indicated by a 6-second countdown. Once the initialization phase is complete, the only way you can access the configuration menu is by restarting the Gateway. SCOPIA 400/1000 Gateway User Guide...

  • Page 45: Connecting To Apc

    Initial Gateway Configuration This section describes how to use the serial port connection to configure the ONNECTING TO A Gateway with an IP address. Procedure Locate the terminal cable shipped with the Gateway. Connect the end labeled PC to the serial port on the computer. Connect the end labeled Unit to the serial port connector on the Gateway front panel.
  • Page 46 Enter <Q> to quit configuration menu and start GW If you do not press a key before the countdown ends, the device Caution continues its initialization and you can only configure the device by pressing the RST button on the front panel. SCOPIA 400/1000 Gateway User Guide...

  • Page 47: Changing The Configuration Tool Login Password

    Initial Gateway Configuration At the prompt, type N to configure default network port values and press Enter. At the Enter IP address for default interface prompt, type the IP address you want to assign to the Gateway and press Enter. Do not use leading zeros in the IP address.

  • Page 48: Upgrading Gateway Software

    OFTWARE upgraded for the new version and a utility to upload the software to the unit. This section describes how to upgrade the software. For more information, see Using the RADVISION Software Upgrade Utility chapter. Procedure Download the upgrade software to a host that can access the Gateway.

  • Page 49: Connecting The Gateway To The Network

    Connecting the Gateway to the Network In the Password field, type the software password. The default value is null. To view the software components that will upgrade, click Customize. Note The Customize dialog box appears. If you do not want to upgrade a component, deselect it.

  • Page 50: Connecting Serial Lines To The Gateway

    Data Interface Pin Layouts on page 52 Signaling Interface Cable Pin-out Configuration on page 55 Signaling Interface Pin Layout on page 56 This section describes the following DTE cables supplied with the RADVISION HYSICAL ESCRIPTION OF Gateway S40 SP: ABLES V.35/RS366-DTE...
  • Page 51 Serial Gateway Cable Connections and Pin-outs Note The DB-25 connector provides the data interface for the EIA530/RS366-DTE EIA530/RS366-DTE- LOS cables. The DB-37 connector provides the data interface for the EIA449/RS366-DTE KIV7/RS366-DTE cables. The DB-25 connector provides the RS-366 signaling interface for all Gateway S40 SP cables.
  • Page 52 Serial Gateway Cable Connections and Pin-outs EIA449/RS366-DTE Figure 2-8 shows the EIA449/RS366-DTE cable. Figure 2-8 EIA449/RS366-DTE Cable J2 Male (DB-37) J1 Male (DB-60) EIA-449 data J3 Male (DB-25) RS-366 signaling SCOPIA 400/1000 Gateway User Guide...
  • Page 53 Serial Gateway Cable Connections and Pin-outs EIA530/RS366-DTE Figure 2-9 shows the EIA530/RS366-DTE cable. Figure 2-9 EIA530/RS366-DTE Cable J2 Male (DB-25) J1 Male (DB-60) EIA-530 data J3 Male (DB-25) RS-366 signaling Installing the SCOPIA Gateway...
  • Page 54 Serial Gateway Cable Connections and Pin-outs EIA530/RS366-DTE- Figure 2-10 shows the EIA530/RS366-DTE-LOS cable. Figure 2-10 EIA530/RS366-DTE-LOS Cable J2 Male (DB-25) J1 Male (DB-60) EIA-530 data J3 Male (DB-25) RS-366 signaling SCOPIA 400/1000 Gateway User Guide...
  • Page 55 Serial Gateway Cable Connections and Pin-outs EIA530A/RS366-DTE Figure 2-11 shows the EIA530A/RS366-DTE cable. Figure 2-11 EIA530A/RS366-DTE Cable J2 Male (DB-25) J1 Male (DB-60) EIA-530A data J3 Male (DB-25) RS-366 signaling Installing the SCOPIA Gateway...

  • Page 56: Physical Description Of Dce Cables

    The DB-25 connector provides the data interface for the EIA530/RS366-DCE cable. The DB-37 connector provides the data interface for the EIA449/RS366-DCE cable. The DB-25 connector provides the RS-366 signaling interface for all Serial Gateway cables. SCOPIA 400/1000 Gateway User Guide...
  • Page 57 Serial Gateway Cable Connections and Pin-outs V.35/RS366-DCE Figure 2-13 shows the V.35/RS366-DCE cable. Figure 2-13 V.35/RS366-DCE Cable J2 Female (M-34 Winchester) J1 Male (DB-60) V.35 data J3 Female (DB-25) RS-366 signaling Installing the SCOPIA Gateway...
  • Page 58 Serial Gateway Cable Connections and Pin-outs EIA449/RS366-DCE Figure 2-14 shows the EIA449/RS366-DCE cable. Figure 2-14 EIA449/RS366-DCE Cable J2 Female (DB-37) J1 Male (DB-60) EIA-449 data J3 Female (DB-25) RS-366 signaling SCOPIA 400/1000 Gateway User Guide...
  • Page 59 Serial Gateway Cable Connections and Pin-outs EIA530/RS366-DCE Figure 2-15 shows the EIA530/RS366-DCE cable. Figure 2-15 EIA530/RS366-DCE Cable J2 Female (DB-25) J1 Male (DB-60) EIA-530 data J3 Female (DB-25) RS-366 signaling Installing the SCOPIA Gateway...

  • Page 60: Data Interface Cable Pin-Out Configurations

    CTS A Data Set Ready DSR A Data Terminal DTR A ready Carrier Detect DCD A Terminal Timing TT A Signal Ground — Transmit Data TXD B Transmit Timing TXC B Receive Data RXD B SCOPIA 400/1000 Gateway User Guide...
  • Page 61 Serial Gateway Cable Connections and Pin-outs Table 2-7 Serial Gateway Data Interface Cable Pin-out (continued) Signal Name Mnemonic Request To Send RTS B — Receive Timing RXC B Clear To Send CTS B — Data Set Ready DSR B — —...

  • Page 62: Data Interface Pin Layouts

    Serial Gateway Cable Connections and Pin-outs This section illustrates the pin layouts for the Serial Gateway cable connectors. NTERFACE AYOUTS M-34 C Figure 2-16 shows the M-34 pin assignment. ONNECTOR Figure 2-16 M-34 Pin Layout SCOPIA 400/1000 Gateway User Guide...
  • Page 63 Serial Gateway Cable Connections and Pin-outs DB-37 C Figure 2-17 shows the DB-37 pin layout. ONNECTOR Figure 2-17 DB-37 Pin Layout Installing the SCOPIA Gateway...

  • Page 64: Connector

    Serial Gateway Cable Connections and Pin-outs DB-25 C Figure 2-18 shows the DB-25 pin layout. ONNECTOR Figure 2-18 DB-25 Pin Layout SCOPIA 400/1000 Gateway User Guide...

  • Page 65: Signaling Interface Cable Pin-Out Configuration

    Serial Gateway Cable Connections and Pin-outs Table 2-8 describes the signaling interface pin-out configuration for the Serial IGNALING NTERFACE ABLE Gateway cables. ONFIGURATION Table 2-8 Serial Gateway Signaling Interface Cable Pin-out Signal Name Mnemonic RS-366 (DB-25) Shield — Digit Present Abandon Call &...

  • Page 66: Signaling Interface Pin Layout

    ATEWAY TO A 50/60 Hz. OWER OURCE Procedure Plug a power cord into the power socket on the rear panel of the Gateway. Connect the power cable to a grounded AC outlet. Turn the power on. SCOPIA 400/1000 Gateway User Guide...

  • Page 67: Accessing The Gateway Administrator Interface

    Set Gateway application parameters that specify how the Gateway processes incoming and outgoing calls Set chassis operating parameters for SCOPIA Gateway modules installed in the top slot of a SCOPIA 400 chassis Before You Begin The following requirements are necessary to access the Gateway Administrator web interface: A Java-compliant browser.

  • Page 68: Registering The Online Help

    The path must have the form: file://computerName/sharedDirectory where is the name of the computer on the computerName network and is the path to the Online Help sharedDirectory folder on the CD-ROM. For example: file://myComputer/Shared/Online Help SCOPIA 400/1000 Gateway User Guide...

  • Page 69: Netscape Navigator Users

    Registering the Online Help Click Upload in the Gateway Administrator toolbar, followed by Refresh. You may need to log out and log back in to the Gateway Administrator for the change to take effect. Online help files located on the local network and accessed using Netscape ETSCAPE AVIGATOR SERS...
  • Page 70 Registering the Online Help SCOPIA 400/1000 Gateway User Guide...

  • Page 71: Configuring The Scopia Gateway

    Viewing LED Information Viewing General Information About the Gateway Viewing Address Settings Configuring Web Settings Configuring Security Configuring SCOPIA 400 Chassis Parameters About the Gateway Administrator Interface Viewing the Status Tab Configuring Gateway Settings About Gateway Services Configuring Port Settings...

  • Page 72: About Gateway Interface Users

    ATEWAY In the Users tab of the Board section of the Gateway interface, you can edit NTERFACE SERS Gateway interface users. Procedure In the Gateway interface, on the sidebar, click Board. Click the Users tab. SCOPIA 400/1000 Gateway User Guide...

  • Page 73: Deleting Gateway Interface Users

    Viewing LED Information Select an existing user and click Edit. The Edit User dialog box appears. In the User name field, edit the user login name. In the Access Level field, choose one of the following access levels: Administrator, Operator or Read only. In the Password field, edit the password that the user uses to login to the Gateway interface.

  • Page 74: Viewing General Information About The Gateway

    User-configured description about the device. Click this field to type a new description, and then click Upload on the toolbar. Slot number The number of the cPCI slot in the SCOPIA 400 chassis in which this SCOPIA MCU is inserted. Serial number The serial number that the factory assigned to the device.

  • Page 75: Updating Your License

    Access the web site to register before requesting a new RADVISION license key by clicking the Click here to register at the web site link, or by copying the URL that appears in the lower half of the screen into your browser.

  • Page 76: Setting The Time And Date On The Gateway

    In the Set time to field, choose the up or down arrow to change that unit. The unit you choose changes in the direction you choose: higher (up) or lower (down). Repeat step 4 for as many units as you want to change. On the toolbar, click Upload. SCOPIA 400/1000 Gateway User Guide...

  • Page 77: Setting The Gateway Location

    Viewing General Information About the Gateway ETTING THE You can install the Gateway anywhere on your network including at a remote ATEWAY OCATION site. On the Basics tab, you can describe the current location of the Gateway. Procedure On the sidebar, click Board. Click the Basics tab.

  • Page 78: Viewing Address Settings

    Displays the Mandatory Access Control (MAC) code assigned to the Gateway (read-only). Port status Displays the actual Ethernet speed and duplex the Gateway uses on the network (read-only). Related Topics Changing Address Settings on page 69 SCOPIA 400/1000 Gateway User Guide...

  • Page 79: Changing Address Settings

    Viewing Address Settings HANGING DDRESS In the Addressing tab, you can change the following address information for the ETTINGS Gateway—IP address information, DNS information and the Ethernet port speed and duplex. Procedure In the Administrator interface, on the sidebar, click Board. Click the Addressing tab.

  • Page 80: Configuring Web Settings

    HTTPS support is enabled when a certificate is installed or a certificate is self-signed. Procedure In the Gateway interface, on the sidebar, click Board. Click the Web tab. Check Support Secure Communications (HTTPS) to enable HTTPS support. Uncheck it to disable HTTPS. Click Upload. SCOPIA 400/1000 Gateway User Guide...

  • Page 81: Managing Digital Certificates

    Configuring Web Settings OGGING INTO THE Proceed as follows when logging into the Gateway with HTTPS enabled. ATEWAY WHEN HTTPS IS ENABLED When the Support Secure Communications (HTTPS) option is enabled, the Note Gateway URL automatically appears as an https:// URL. When the Support Secure Communications (HTTPS) option is disabled, the URL appears as a regular http:// URL.
  • Page 82 Go to step Click Next to generate a certificate request. Copy the generated request text to a file and send it to the certification authority, as described at Loading a Certificate on page 73. Click Finish. SCOPIA 400/1000 Gateway User Guide...
  • Page 83 Configuring Web Settings ELETING A ENDING You can delete a pending request for an external certificate which has not yet ERTIFICATE been loaded. EQUEST Procedure In the Gateway interface, on the sidebar, click Board. Click the Web tab. Click Manage Certificate. The Welcome to the Web Server Certificate Wizard screen appears.
  • Page 84 Enter the required details in the Geographical Information screen and click Next. The Certificate Request Summary screen appears showing the configured organization and geographical information. Go to step Click Next to generate a certificate request. SCOPIA 400/1000 Gateway User Guide...
  • Page 85 Configuring Web Settings Copy the generated request text to a file and send it to the certification authority, as described at Loading a Certificate on page 73. Click Finish. XPORTING A IGNED Exporting a signed certificate sends the certificate to a text file and the key ERTIFICATE material (known as the “keyblob”) to the same text file.

  • Page 86: Configuring Security

    Gateway. In the SNMP Read community and Write community fields, enter default strings used to enable SNMP communication between the Gateway and a external application. On the toolbar, click Upload. SCOPIA 400/1000 Gateway User Guide...

  • Page 87: Configuring Scopia 400 Chassis Parameters

    Configuring SCOPIA 400 Chassis Parameters ONFIGURING If your SCOPIA Gateway module is installed in the top slot of the SCOPIA 400 SCOPIA 400 chassis, then the module also performs PCI bus functions for the chassis. In the Gateway interface, you can use the System section to monitor chassis functions HASSIS remotely.
  • Page 88 Configuring SCOPIA 400 Chassis Parameters Table 3-3 System Elements Element Description Information section This section provides the following information about the SCOPIA chassis hardware: Serial number—Displays the serial number of the chassis. Part number—Displays the part number of the chassis.

  • Page 89: Setting Chassis Temperature Thresholds

    Configuring SCOPIA 400 Chassis Parameters Related Topics Setting Chassis Temperature Thresholds on page 79 Refreshing the System Section on page 79 ETTING HASSIS You can set critical and safe threshold values for the SCOPIA chassis. EMPERATURE HRESHOLDS Procedure In the Gateway Administrator interface sidebar, click System.

  • Page 90: About The Gateway Administrator Interface

    Provides access to maintenance mode, in which you can prevent the Gateway from accepting new calls, and perform software upgrades and other maintenance work. Figure 3-1 Table 3-5 display and list the elements in the Gateway Administrator interface. SCOPIA 400/1000 Gateway User Guide...
  • Page 91 About the Gateway Administrator Interface Figure 3-1 Gateway Administrator Interface 2 3 4 Table 3-5 Gateway Administrator Interface Elements System button Board button Gateway button Upload button Import button Export button Reset button Refresh button Configuring the SCOPIA Gateway...

  • Page 92: Viewing The Status Tab

    ISDN B channels in use—Displays the total number of Integrated Services Digital Network (ISDN) B channels currently in use (Gateway P20 SP only). Calls Number of calls—Displays the total number of calls currently in progress in the Gateway. SCOPIA 400/1000 Gateway User Guide...

  • Page 93: Viewingb Channel Status

    Viewing the Status Tab Table 3-6 Status Tab Sections (continued) Section Name Description Servicing IP address—Displays the IP address of the gatekeeper to Gatekeeper which the Gateway is currently registered. Host name—Displays the name of the servicing gatekeeper. Related Topics Viewing B Channel Status Refreshing Gateway Status IEWING...

  • Page 94: Refreshing Gateway Status

    101 Configuring Gateway Resources for Calls on page 109 Configuring Gateway Encryption on page 110 Configuring Advanced Settings on page 111 About DTMF Settings on page 117 Configuring Advanced Commands on page 121 SCOPIA 400/1000 Gateway User Guide...

  • Page 95: Configuring Basic Gateway Settings

    (see Configuring the Gateway for Peer-to-Peer IP Connectivity on page 88). Peer devices include H.324/M RADVISION Gateways for mobile applications. Caution Changing the IP connectivity mode setting causes the Gateway to reset. Configuring the SCOPIA Gateway...
  • Page 96 Time To Live interval (in seconds) that determines how often the Gateway sends a “keep alive” message to the gatekeeper to ensure that the Gateway registration is listed with the gatekeeper and does not expire. Enter a value in seconds in the field. SCOPIA 400/1000 Gateway User Guide...
  • Page 97 Configuring Gateway Settings In the Gateway registration mode field, choose the method of registration of services with the gatekeeper: Version 1—For gatekeepers that support H.323 version 1. Version 2—For gatekeepers that support H.323 version 2 or later. (PRI Gateways only) Select the Unregister from Gatekeeper on ISDN connection failure check box to force the Gateway to unregister from its gatekeeper when both ISDN D-channel connections are no longer active.
  • Page 98 An arrow in the Peer list section indicates with which of the peer devices a call was last connected successfully. If the call fails due to one of the H.323 call SCOPIA 400/1000 Gateway User Guide...
  • Page 99 Configuring Gateway Settings disconnect reasons (see About Peer-to-Peer H.323 Call Disconnect Reasons on page 91), the Gateway tries each peer device in the Peer list section in order until the call is successfully connected. The arrow moves to the peer device with which the call connection is successful.
  • Page 100 Control Protocol (TCP) response from each peer device contacted. The default value is 5 seconds. Select the Accept calls from defined peers only check box if you want the Gateway to reject incoming calls from IP-side entities not defined in SCOPIA 400/1000 Gateway User Guide...
  • Page 101 Configuring Gateway Settings the peer list. If deselected, the Gateway allows incoming calls from IP-side entities not defined in the Peer list section. (PRI Gateways only) In the Reject calls from peer devices when less than n B channels are free field, enter the lower capacity threshold for rejecting calls from H.323 peer devices.

  • Page 102: Configuring Ivr Settings

    In the IVR section of the Settings tab, you can configure the Gateway to route ETTINGS calls using an Interactive Voice Response (IVR) system. Procedure In the Gateway interface, on the sidebar, click Gateway (if not already selected). Click the Settings tab. Click the IVR button. SCOPIA 400/1000 Gateway User Guide...
  • Page 103 Configuring Gateway Settings Select the type of IVR functionality: Use internal IVR—Enables the Gateway IVR functionality so that incoming calls can route to an endpoint on the IP network. Follow step 6 step The IVR must be enabled for the port that supports IVR. Note Use external IVR—Select to set the IP address and port number for an IVR system in another device.

  • Page 104: Configuring Outgoing Call Delimiters

    Since the comma cannot be used in the Party number field of the MCU Note Conference Control interface, we recommend that you do not use the comma as a second number delimiter or as a TCS4 extension delimiter. SCOPIA 400/1000 Gateway User Guide...

  • Page 105: About Codecs

    RANSCODING Module (TCM). Other Gateways support audio transcoding through RADVISION on-board Digital Signal Processing (DSP). The TCM is a PCI mezzanine card (PMC) that implements Digital Signal Processing (DSP). The TCM has a processing capacity of up to 20 channels for audio transcoding in video calls.
  • Page 106 If you work with T.120, reallocation of bandwidth is always at the expense of available video resources. The SCOPIA 400/1000 Gateway User Guide...

  • Page 107: Configuring Codecs

    Note When your unit includes both the Gateway and the RADVISION MCU, G.728 transcoding is supported on the MCU only. RADVISION You can configure the following audio codec settings: Select the Enable G.722 check box to enable transparent support for the G.722 audio codec.

  • Page 108: Configuring Isdn Channel Bonding Settings For Downspeeding

    Select the Enable bonding check box to enable ISDN bonding support. In the Maximum B channels for bonded call field, choose the maximum number of B channels—3, 4, 5, 6, 8, 12, 23 or 30—that you want to SCOPIA 400/1000 Gateway User Guide...

  • Page 109: Configuring Quality Of Service

    Configuring Gateway Settings allow for a single bonded call. The default setting for PRI Gateways is When the number of B channels required to process a bonded call exceeds the number specified in this field, the Gateway performs downspeeding as shown in Table 3-8.
  • Page 110 (0-63) field, enter a whole number from 0 to 63 to set the DiffServ Code Point value of voice packets that the Gateway sends out. The default value is 46. You can click Restore Defaults to restore all default settings. Note SCOPIA 400/1000 Gateway User Guide...

  • Page 111: Configuring Alert Indications

    Configuring Gateway Settings ONFIGURING LERT In the Alert Indications section of the Settings tab, you can select which events NDICATIONS trigger Simple Network Management Protocol (SNMP) traps. You can also define multiple SNMP servers to which the Gateway sends the SNMP traps. The Gateway supports traps in the SNMPv1 format.
  • Page 112 A call to a peer has failed because the peer Major - peer list empty list is empty. Call to peer A call to a peer has been rejected and the Warning rejected - trying Gateway is searching for an alternate peer. alternate SCOPIA 400/1000 Gateway User Guide...
  • Page 113 Card extract/Hot A blade has been removed from the TRUE Critical Swap RADVISION chassis under power or inserted into the chassis under power, or the when the Gateway enters maintenance mode. Configuration A configuration change is uploaded from the...
  • Page 114 An SNMP write request is sent to the Information request Gateway. User account A user account is disabled. Warning locked User logged in A user successfully logs in to the system via Information the web interface. SCOPIA 400/1000 Gateway User Guide...
  • Page 115 Configuring Gateway Settings Table 3-9 PRI Gateway SNMP Trap Event Types (continued) Event Type Trap is sent when: State Severity User logged out A user logs out of the system via the web Information interface. Table 3-10 Serial Gateway SNMP Trap Event Types Event Type Trap is sent when ...
  • Page 116 An attempt to burn a version of the Gateway Warning version install software onto incompatible hardware occurs. Loss of Ethernet The network returns after going down. TRUE Critical Indicates the time at which the network was FALSE Clear restored. SCOPIA 400/1000 Gateway User Guide...
  • Page 117 Configuring Gateway Settings Table 3-10 Serial Gateway SNMP Trap Event Types (continued) Event Type Trap is sent when ... State Severity Max resource A call could not be established because of a Warning meter lack of one of the following resources— CPU, audio transcoder, DTMF detector or T.120 resources.
  • Page 118 Configuring Gateway Settings EVERITY Table 3-11 describes the proprietary Gateway SNMP trap severity RADVISION NUMERATION enumerations. Table 3-11 Proprietary RADVISION Gateway SNMP Trap Severity Enumerations Trap Severity Enumeration Description Cleared One or more previously reported alarms have been cleared. Information Notification of a non-erroneous event.

  • Page 119: Configuring Gateway Resources For Calls

    Configuring Gateway Settings ONFIGURING The Resources section is available in PRI Gateways only. ATEWAY In the Resources section of the Settings tab, you can reserve Gateway resources ESOURCES FOR for T.120 enabled calls and for audio transcoded video calls. This section also ALLS displays the total number of calls that the Gateway supports at specified bandwidths.

  • Page 120: Configuring Gateway Encryption

    Independent—The Gateway negotiates encryption settings separately with each side of the call. This option enables you to define a separate connection mode (IP or ISDN, or IP or Serial) for each leg independently. SCOPIA 400/1000 Gateway User Guide...

  • Page 121: Configuring Advanced Settings

    Configuring Gateway Settings If you selected Independent at step 4, you need to assign a mode of operation to each call leg, as follows: In the ISDN (H.320) Mode and IP (H.323) Mode or Serial (H.320) Mode fields, choose one of the following settings: No Encryption—Encryption support is disabled.
  • Page 122 Gateway processes the call at the bearer rate. If the bearer bit rate is set to Auto, the Gateway process the call at the bearer rate. SCOPIA 400/1000 Gateway User Guide...
  • Page 123 Configuring Gateway Settings Table 3-12 Advanced Settings—IP to ISDN (or Serial) Calls (continued) Field or Check Box Description Auto dial voice call in Select to instruct the Gateway to attempt to reconnect video case of video call fail calls as voice calls after a video call has failed at call setup. (unavailable in The Gateway uses the auto-redial mechanism for outgoing Gateway S40 SP)
  • Page 124 IP-oriented call over IP. Select for the Gateway to take the E.164 number from the Q.931information element sub-address field and forward it to the gatekeeper for address resolution. Sub-addressing requires gatekeeper support. SCOPIA 400/1000 Gateway User Guide...
  • Page 125 Configuring Gateway Settings Table 3-14 Advanced Settings—IP Options Field or Check Box Description Support H.323 Fast Start The H.323 fast start functionality enables endpoints that in voice-only call setup support the feature to join a voice conference in the Gateway (unavailable in more quickly.
  • Page 126 Support Presentation Select to enable support for the presentation restriction Restriction (unavailable in feature. This feature responds to an instruction from the Gateway S40 SP) calling endpoint to forward or to conceal the endpoint identifier. SCOPIA 400/1000 Gateway User Guide...

  • Page 127: About Dtmf Settings

    Configuring Gateway Settings Table 3-16 Advanced Settings—General (continued) Field or Check Box Description Support H.239 Select to enable support for dual video channels using the H.239 protocol. This setting is selected by default. When selected, the Gateway supports H.239 in ISDN-to-IP calls and in IP-to-ISDN calls.
  • Page 128 Figure 3-2 IP-to-ISDN or Serial DTMF Processing Duplicate DTMF signal from ISDN or Serial side as out-of-band on IP side Checked Unchecked ISDN or Serial ISDN or Serial H.245 out-of- band in-band in-band in-band in-band SCOPIA 400/1000 Gateway User Guide...

  • Page 129: Configuring Dtmf Settings

    Configuring Gateway Settings DTMF BOUT The Gateway passes incoming in-band DTMF signals to the IP-side endpoint ISDN ETECTION ON unchanged. In addition, you can configure the Gateway to convert in-band ERIAL DTMF signals from the ISDN or serial side to H.245 out-of-band signals on the ALLS IP side.
  • Page 130 ISDN-to-IP DTMF processing applies: Voice calls or Voice and video calls. Voice calls is the default setting. Enabling DTMF detection for PRI Gateway video Remember calls reduces the number of supported calls at 128 Kbps from 30 to 22. SCOPIA 400/1000 Gateway User Guide...

  • Page 131: Configuring Advanced Commands

    Gateway S40 SP) Parameters: disable/enable. EnhancedBillingForVoiceCalls Instructs the Gateway to support the RADVISION ECS CDR Real Connect Time (unavailable in Gateway S40 SP) field. Real Connect Time indicates the actual time at which an IP-to-ISDN voice call connects to the ISDN terminal.
  • Page 132 In the Gateway interface, on the sidebar, click Gateway (if not already selected). Click the Settings tab. Click Advanced. Click Commands. The Advanced Commands dialog box appears. Configure an advanced command by one of the following methods: SCOPIA 400/1000 Gateway User Guide...

  • Page 133: About Gateway Services

    About Gateway Services In the Command field, enter a command. In the Parameters field, enter the parameters for the command. —or— In the Available commands field, select one of the advanced commands. In the Available parameters field, choose from one of the parameters that appears.

  • Page 134: Viewing Existing Services

    Conference Control interface, we recommend that you do not use the comma as a prefix in Gateway fields. In the Description field, enter or edit the description of the service (up to 31 characters in length). SCOPIA 400/1000 Gateway User Guide...
  • Page 135 About Gateway Services In the Call type field, select the call type for this service: Video or Voice. In the Bit rate field, select the maximum bit rate you want for this service. If you select Auto, the Gateway determines the ISDN or serial call rate according to the bearer capability received in the setup message from the IP network endpoint.

  • Page 136: Deleting Gateway Services

    ATEWAY In the Settings tab, you can delete existing services. ERVICES Procedure In the Gateway interface, on the sidebar, click Gateway (if not already selected). Click the Services tab. Select a service and click Delete. SCOPIA 400/1000 Gateway User Guide...

  • Page 137: Configuring Port Settings

    Configuring Port Settings ONFIGURING On the PRI Port or Serial Port tabs, you can configure physical line settings for Gateway ports. The following topics discuss the settings you can configure. ETTINGS Configuring Basic Port Settings on page 127 Configuring Port Physical Interface Settings on page 128 About Advanced ISDN Settings for PRI Gateways on page 135...

  • Page 138: Configuring Port Physical Interface Settings

    This option is not available in Gateways that support only one PRI Note port. In the Interface field, choose the line interface: T1 or E1. In the Country field, choose the nation where the ISDN service is installed. SCOPIA 400/1000 Gateway User Guide...
  • Page 139 Configuring Port Settings In the Signaling protocol field, choose the signaling protocol used to set up and tear down the calls through the signaling (D) channel. Depending on the interface used, different signaling protocols are available. In the Network access field, choose the Gateway national access type: TE (Terminal Equipment) or NT (Network Terminator) device.
  • Page 140 In the Framing field, choose the framing and error detection method. Note The ESF CRC6JT framing option is available only if you select Japan in the Country field and Long Haul in the Line Build Out field. SCOPIA 400/1000 Gateway User Guide...

  • Page 141: Serial Ports

    Configuring Port Settings In the Signaling type field, choose the signaling type. Click OK to close the Advanced dialog box. ERIAL ORTS This section applies only to Gateway S40 SP. In the Physical Interface section of the Serial Port tabs, you can control the properties of the cable connected to the specified serial port.
  • Page 142 DTE/DCE Interface Configuration Options Interface Terminal Adapter Options Signaling Protocol Options Selected Common RS-366, Manual Control, Data Triggered KG-Device RS-366, Manual Control, Data Triggered Common RS-366 Related Topics Configuring Signal State and Loopback Control Options Viewing Connection Status SCOPIA 400/1000 Gateway User Guide...
  • Page 143 Configuring Port Settings ONFIGURING In the Advanced dialog box, you can configure non-standard signal state and IGNAL TATE AND loopback control options. OOPBACK ONTROL PTIONS Procedure In the Gateway interface, on the sidebar, click Gateway (if not already selected). Click the applicable Port tab. Click the Physical Interface button.
  • Page 144 Gateway. Blue lines indicate that the specified signal is on. Gray lines indicate Note that the specified signal is off. Table 3-20 lists connection status and loopback control signals. SCOPIA 400/1000 Gateway User Guide...

  • Page 145: About Advanced Isdn Settings For Pri Gateways

    Configuring Port Settings Table 3-20 Connection Status and Loopback Control Signal Descriptions Signal Description Clear To Send Data Set Ready Call Indication Data Carrier Detected Data Terminal Ready Request To Send Local Loopback Remote Loopback Digit Present Call Request Abandon Call & Retry Present Next Digit Distant Site Connected Data Line Occupied...
  • Page 146 Gateway that support only one PRI port. BOUT The NSF Information Element (IE) feature enables system administrators to ETTINGS coordinate network and service requirements with service providers. Service providers supply the information that you enter in the NSF Configuration dialog SCOPIA 400/1000 Gateway User Guide...
  • Page 147 Configuring Port Settings box. System administrators can either select any of the pre-configured NSF settings, or choose to configure their own NSF Information Element using service provider information. You can specify the following information in the NSF: The service providers with which you want their network to work. The specific network plan and equipment with which you want your network to work (for example, switches and bandwidth).
  • Page 148 For a TON setting of Network, the standard integer value is 3 and the standard binary value is 0011. For a TON setting of Local, the standard integer value is 4 and the standard binary value is 0100. SCOPIA 400/1000 Gateway User Guide...
  • Page 149 Configuring Port Settings Table 3-22 Octet Field Functions (continued) Octet Function Octet 3.2 Octet 3.2 is used to hold information including Carrier Identification Codes (CIC). A CIC is three-digit number used to access the switched services of a particular long-distance carrier from a local exchange line. All long-distance carriers, and many long-distance resellers, have their own unique CIC.
  • Page 150 Pre-subscribed Common Carrier Operator Reserved Call-Associated Temporary Signaling Connection (TSC) Notification of Call-Associated TSC clearing Reserved Reserved Reserved Table 3-24 Service Binary Facility Coding Values Bits Feature Software Defined Network (SDN). Includes Global SDN) AT&T Megacom SCOPIA 400/1000 Gateway User Guide...
  • Page 151 Configuring Port Settings Table 3-24 Service Binary Facility Coding Values Bits Feature AT&T Megacom Reserved Wide Area Telecommunications Service (WATS) AT&T Accunet Switched Data Video Gateway (SDVG) Long Distance Service International 800 (1800) Reserved Reserved Reserved Reserved Multiquest Reserved Test call Inward Wide Area Telecommunications Service (INWATS) SDN-K (Key Service Protection)
  • Page 152 The Add or Edit ISDN Information Elements dialog box appears. In the Prefix field, enter or edit the prefix for the ISDN information element. If you set this field to Default, it cannot be edited after you create the element. SCOPIA 400/1000 Gateway User Guide...
  • Page 153 Configuring Port Settings In the Description field, enter or edit the description of the ISDN information element. If you set this field to Default, it cannot be edited after you create the element. In the Numbering Plan Identification (NPI) field, choose an NPI code for the ISDN information element.
  • Page 154 Note you set the Interface field in the Physical Interface section of the PRI Port tabs to T1 and set the Country field to US. All outgoing Q.931 setup messages will contain the NSF IE. SCOPIA 400/1000 Gateway User Guide...
  • Page 155 Configuring Port Settings Select the Enable check box. In the Octet 3 field, choose a value. When the value is greater than 0, that number of fields appears beneath the Octet 3 field. If this field is set to 0, the Octet 3.1 and Octets 3.2 fields are not available. If this field is set to 1, only the Octet 3.1 field is available.

  • Page 156: Configuring Port Call Policies

    The Gateway recognizes that an overlap receiving dialing is completed when it receives a fixed, predefined, incoming number of digits. If the Gateway receives a complete indication notification from the switch (PSTN) or a SCOPIA 400/1000 Gateway User Guide...

  • Page 157: Configuring Port Supported Services

    Configuring Port Settings timeout before all the digits have been dialed, the call might connect to a different address or rejected. If you select this setting, perform step otherwise skip to step (PRI Gateways only) In the Incoming number of digits field, enter the number of digits you want the Gateway to expect during overlap receiving.

  • Page 158: Viewing Call Information

    Total—Field indicates the total number of calls currently defined in the Gateway. The following topics discuss the tasks you can perform in this tab: Refreshing Call Information on page 149 Viewing Call Details on page 149 Disconnecting Calls on page 152 SCOPIA 400/1000 Gateway User Guide...

  • Page 159: Refreshing Call Information

    Viewing Call Information EFRESHING You can configure the Gateway interface to refresh information that appears in NFORMATION the Calls tab every ten seconds. Procedure In the Gateway interface, on the sidebar, click Gateway (if not already selected). In the Calls tab, select the Auto Refresh check box. IEWING In the Calls tab, you can view detailed information for each call currently defined ETAILS...
  • Page 160 Note The Video 2 stream is active when dual video streams for a single call are in use. Data Displays the bandwidth of the data calls in both directions between the source endpoint and the Gateway. SCOPIA 400/1000 Gateway User Guide...
  • Page 161 Viewing Call Information Table 3-28 Call Details Window Fields (continued) Field Description Gateway Transcoded Indicates that a call is transcoded. Destination Destination Indicates whether the destination endpoint of the call is located on an ISDN (or serial) or IP network. Number Displays the alias that identifies the destination endpoint of the call.

  • Page 162: Disconnecting Calls

    ISDN Loss of Frame (LoF) errors recorded on both Gateway PRI ports. CRC error/event counter on ISDN (PRI Gateways only)—Displays the total number of CRC errors on the ISDN network recorded on both Gateway PRI ports. SCOPIA 400/1000 Gateway User Guide...

  • Page 163: Configuring Gateway Maintenance Tasks

    Configuring Gateway Maintenance Tasks ICMP-in-message counter—Displays the number of Internet Control Message Protocol (ICMP) packets received. UDP-in-datagram counter—Displays the number of User Datagram Protocol (UDP) packets received. Packet loss counter—Displays the number of lost packets. Packet late counter—Displays the number of late packets. Accumulated time of B channel usage (PRI Gateways only)—Displays the total B channel usage (in minutes).

  • Page 164: Saving Configuration Settings

    Select the option to continue. The File Download dialog box appears. Save the configuration settings file to your chosen location. The file extension .ini is automatically appended to the file name. SCOPIA 400/1000 Gateway User Guide...

  • Page 165: Importing Configuration Files

    Importing Configuration Files MPORTING You can import the settings of a saved Gateway unit configuration file from a storage device on your network. You can use the saved configuration file to ONFIGURATION restore the settings to the current Gateway unit or to configure another Gateway ILES unit.
  • Page 166 Importing Configuration Files SCOPIA 400/1000 Gateway User Guide...

  • Page 167: Using The Scopia Gateway

    SCOPIA G SING THE ATEWAY This section provides sample scenarios for using the SCOPIA Gateway with configuration details and dialing examples, including the following: About Dialing Out to the ISDN Network via the Gateway About Dialing In to the IP Network via the Gateway BOUT IALING This section describes how to dial between IP and ISDN networks using the...

  • Page 168: About Gateway Service Prefixes

    H.323 endpoint on another IP network or to a terminal on the ISDN network. This number string consists of: 82—The service prefix for a 1B video call. 1816455318—The destination phone number including the area code. SCOPIA 400/1000 Gateway User Guide...

  • Page 169: About Second Number Delimiters

    About Dialing Out to the ISDN Network via the Gateway Second number delimiters are available in PRI Gateways only. BOUT ECOND Note UMBER ELIMITERS To dial an outgoing 2B call, you dial the service prefix for 1B calls and the two B channel phone numbers.

  • Page 170: About Dialing In To The Ip Network Via The Gateway

    The Gateway routes an incoming call from the ISDN or serial network according to the routing methods enabled for the ISDN or serial port, following this order of priority: DID −>TCS4 −>IVR−>Default Extension. SCOPIA 400/1000 Gateway User Guide...
  • Page 171 About Dialing In to the IP Network via the Gateway If a routing method fails, the Gateway automatically tries to route the call through the next routing method in line. If all methods fail, the call is rejected. The call might also be rejected if the Gateway routes the call to an endpoint that is busy or not available.
  • Page 172 IP network endpoint to another. The Gateway supports call transfer for incoming calls from the ISDN network to an IP network endpoint whether you are using the RADVISION gatekeeper or a third-party gatekeeper. The Gateway internal IVR can handle up to 30 simultaneous incoming calls.

  • Page 173: About The Ivr Operator

    About Dialing In to the IP Network via the Gateway You can define an IP network endpoint as an IVR operator and configure the BOUT THE PERATOR Gateway ports accordingly. See Configuring IVR Settings on page 92 for more information. Dialing Example 8: Direct dialing to an IP network endpoint (Gateway supports DID) The number string 5645001 is a call from an ISDN network terminal to an IP network endpoint.
  • Page 174 Dialing Example 11: Dialing to an IP network endpoint through an operator The number string 5645000 <wait for the IVR to respond>* is a call to an IP network through an IVR operator. This number string consists of: 5645000—The Gateway phone number. *—This character is optional. SCOPIA 400/1000 Gateway User Guide...

  • Page 175: Troubleshooting The Scopia Gateway

    SCOPIA ROUBLESHOOTING THE ATEWAY This section covers problems you might encounter when configuring, operating and managing the SCOPIA Gatewayand provides suggested actions you can perform to solve the problems. This section describes the following topics: Checking Your Gateway Environment on page 166 Checking Your LAN Environment on page 166 Checking Your ISDN Environment...

  • Page 176: Checking Your Gateway Environment

    Make a call between two LAN endpoints and verify the video and audio quality. Verify that the LAN interface performance is satisfactory (no packet loss, jitter or delay issues occur). Check with the network administrator if necessary. SCOPIA 400/1000 Gateway User Guide...

  • Page 177: Checking Your Isdn Environment

    Checking Your ISDN Environment HECKING This section describes how to verify that your ISDN network connection is ISDN operating correctly. NVIRONMENT Verification Steps Check that the video endpoint is ISDN enabled and has ISDN lines connected and properly configured for bonding calls. Make an ISDN-to-ISDN call and verify the video and audio quality.
  • Page 178 Dial again with an appropriate bandwidth. If the problem is not resolved, contact Provide the following information to RADVISION Customer Support. RADVISION Customer Support: Gateway traces with level 6. H.323 stack log. SCOPIA 400/1000 Gateway User Guide...

  • Page 179: Resolving Isdn-To-Ip Call Failure

    Resolving ISDN-to-IP Call Failure ESOLVING This section describes what to do if ISDN-to-IP calls fail to connect. ISDN- -IP C AILURE In this section we assume that the LAN endpoint is an H.323 endpoint. Note Possible Causes Verification Steps The LAN endpoint does not appear in the Make sure that the LAN endpoint is gatekeeper list of registered H.323 properly registered with the gatekeeper,...
  • Page 180 DTMF digit detection. Make a call to another properly registered endpoint. If the problem is not resolved, contact Provide the following information to RADVISION Customer Support. RADVISION Customer Support: Gateway traces with level 6. H.323 stack log. SCOPIA 400/1000 Gateway User Guide...

  • Page 181: Resolving Peer-To-Peer Call Failure

    Change the destination number. destination number does not begin with a Gateway service. If the problem is not resolved, contact Provide the following information to RADVISION Customer Support. RADVISION Customer Support: Gateway traces with level 6. H.323 stack log. Troubleshooting the SCOPIA Gateway...

  • Page 182: Resolving Intermittent Call Failure

    Packet loss and packet reordering, Verify that the LAN interface performance re-transmission, jitter or delay. is satisfactory (no packet loss, jitter or delay issues occur). Check with the network administrator if necessary. SCOPIA 400/1000 Gateway User Guide...

  • Page 183: Resolving Isdn Video Quality Issues

    Network jitter tolerance parameter if necessary. If the problem is not resolved, contact Provide the following information to RADVISION Customer Support. RADVISION Customer Support: Gateway traces with level 6. H.323 stack log. Gateway media recording.

  • Page 184: Resolving Video Channel Issues

    If the problem is not resolved, contact Provide the following information to RADVISION Customer Support. RADVISION Customer Support: Gateway traces with level 6. H.323 stack log. SCOPIA 400/1000 Gateway User Guide...

  • Page 185: Resolving Dtmf Issues

    Gateway > Settings > Media Modes. If the problem is not resolved, contact Provide the following information to RADVISION Customer Support. RADVISION Customer Support: Gateway traces with level 6. H.323 stack log. Troubleshooting the SCOPIA Gateway...

  • Page 186: Resolving Caller Id Issues

    At ECS > Settings > Advanced uncheck Number. Use Fixed Calling Party Number. If the problem is not resolved, contact Provide the following information to RADVISION Customer Support. RADVISION Customer Support: Gateway traces with level 6. H.323 stack log. SCOPIA 400/1000 Gateway User Guide...

  • Page 187: Using The Radvision Audio Message Utility For Ivr Messaging

    Launching the RADVISION Audio Message Utility Playing a Message Recording a Message Replacing a Message Uploading a Message to a Device Viewing Message Details Exiting the Utility About Express Setup Using Express Setup Using the RADVISION Audio Message Utility for IVR Messaging...

  • Page 188: Introduction

    (DTMF). The routing mechanism enables you to dial through the Gateway to RADVISION an IP network-based H.323/SIP/RTSP terminal when you do not know the extension number of the destination terminal. SCOPIA 400/1000 Gateway User Guide...

  • Page 189: Launching The Radvision Audio Message Utility

    The options available in the Target Type drop-down list vary Note according to the devices included in your installation. RADVISION The Audio Recordings window displays the messages currently uploaded to the target device. Using the RADVISION Audio Message Utility for IVR Messaging...

  • Page 190: Gateway Messages

    Unreachable The number you have dialed is unreachable. the dialed extension is unreachable Disconnecting Could not connect your call. Disconnecting. the transfer to the operator or the default extension fails. SCOPIA 400/1000 Gateway User Guide...
  • Page 191 (busy, no answer or unreachable). The user is allowed to dial the extension number again. Transfer to default Please hold. the call is being transferred extension to the default extension. Using the RADVISION Audio Message Utility for IVR Messaging...

  • Page 192: Recording A Message

    The new message must be recorded in the following formats: WAV file G.711 (CCITT) µ-Law 8-bit Sampling rate 8kHz Use the recording software, to record a new message and save it to the Audio Message Utility directory. RADVISION SCOPIA 400/1000 Gateway User Guide...

  • Page 193: Replacing A Message

    Select the file with which you wish to replace the current message and click Open to confirm your selection. Click OK in the Properties dialog box. The new message appears in the Audio Recordings window. Using the RADVISION Audio Message Utility for IVR Messaging...

  • Page 194: Uploading A Message To A Device

    OK. The default read and write community settings are RVGET2 and RVSET2 respectively. Click Upload Messages. The Upload in progress window appears, and the message files are uploaded and burned onto the target device. SCOPIA 400/1000 Gateway User Guide...

  • Page 195: Viewing Message Details

    Message Length (sec) field of the Audio Recordings window. XITING THE This section describes how to exit the Audio Message Utility. TILITY Procedure Open the Actions menu. Select Exit. Using the RADVISION Audio Message Utility for IVR Messaging...

  • Page 196: About Express Setup

    The Express Setup dialog box displays the path of the current file for the specified message type and the Replace button. Click Replace. The Replace Recording window appears showing the directory containing the current sound files for the device. SCOPIA 400/1000 Gateway User Guide...
  • Page 197 RADVISION Click Upload Messages to complete the upload procedure. The Upload in progress window displays. The message files are uploaded and burned onto the target device. Using the RADVISION Audio Message Utility for IVR Messaging...
  • Page 198 Using Express Setup SCOPIA 400/1000 Gateway User Guide...
  • Page 199 Export button in the device web interface RADVISION toolbar. You can retrieve all these settings after the software upgrade is complete by using the Import button in the device web interface toolbar. RADVISION Using the RADVISION Software Upgrade Utility...

  • Page 200: Launching The Utility

    The Customize SNMP Settings dialog box displays. Enter the required read community and write community values. The default read and write community settings are RVGET2 and RVSET2 respectively. We recommend that you modify the default settings for security Note purposes. SCOPIA 400/1000 Gateway User Guide...
  • Page 201 Customize option). Software Upgrade Utility informs you whether RADVISION or not the upgrade is successful. When the upgrade is complete, the device automatically Note RADVISION resets itself and starts operation with the new software version. Using the RADVISION Software Upgrade Utility...
  • Page 202 Upgrading Software SCOPIA 400/1000 Gateway User Guide...

  • Page 203: Index

    NDEX Basics tab 64, 65, 66, 67 board basic settings 67 access control 3 bonding access levels 62 calls 7 ACT LED 18, 19, 20 synchronization 125 Add ISDN Information Elements dialog box boot configuration menu 34 136, 138, 142 Add peer dialog box 89 Add User dialog box 62 address information 69...
  • Page 204 DTMF 3, 104, 107, 117 restore board basic settings 67 convert signals 119 save configuration settings 154 detection 118 select events for SNMP traps 101 tone assignments 118 set chassis temperature 79 dual video 3, 117, 150, 151 194 SCOPIA 400/1000 Gateway User Guide...
  • Page 205 E1/T1 10, 15, 128, 130 H.239 4, 117 Edit ISDN Information Elements dialog box H.243 4 136, 142 H.323 Edit peer dialog box 89 call disconnect reason 91, 122 Edit User dialog box 63 fast start 3, 115 version 1 87 EIA-530 40 version 2 or later 87 EIA-530/EIA-530A 131...
  • Page 206 PRI LINE connector 20 PRI Port tab 135 package contents 24 password default login user 37 peer-to-peer Q.931 3, 112, 114, 115, 137, 144 connectivity 4, 16, 85, 88 Quality of Service (QoS) 2 disconnect 91, 122 196 SCOPIA 400/1000 Gateway User Guide...
  • Page 207 install and launch 190 use utility 190 rack mounting 26, 27 Statistics tab 152 read-only access level 62 Status tab 82, 83, 84 Rear Transition Module (RTM) 19, 20 stripping 143 refresh 79, 84 sub-addressing 114, 161 requirements 35 SWAP RDY LED 19 installation 21, 22 switch information 7 resources 109...
  • Page 208 System section 77 system-specific information 152 web files 103, 106 web server 70 Web tab 70 web-based management 2 198 SCOPIA 400/1000 Gateway User Guide...

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