Resolving Peer-To-Peer Call Failure - RADVision SCOPIA 400 User Manual

R
ESOLVING
P - -P
EER TO EER
C F
ALL AILURE
This section describes what to do if peer-to-peer calls (both IP-to-ISDN and
ISDN-to-IP calls) fail to connect.
In this section we assume that the LAN endpoint is an H.323 endpoint.
Note
Possible Causes
One of the peers does not exist.
Ports configuration mismatch.
The wrong dial plan is in use—the
destination number does not begin with a
Gateway service.
If the problem is not resolved, contact
RADVISION Customer Support.

Resolving Peer-to-Peer Call Failure

Verification Steps
Check that the peer is configured in the
peer list at Gateway > Settings> IP
Connectivity.
In the peer list at Gateway > Settings> IP
Connectivity, check that:
The LAN endpoint is configured
with the correct signaling port
number.
The Gateway Q.931 port is
identical to the port configured in
the Gateway (using the Advanced
Commands).
Change the destination number.
Provide the following information to
RADVISION Customer Support:
Gateway traces with level 6.
H.323 stack log.
Troubleshooting the SCOPIA Gateway 171