Resolving Caller Id Issues - RADVision SCOPIA 400 User Manual

Resolving Caller ID Issues

R
ESOLVING
C ID I
ALLER SSUES
176 SCOPIA 400/1000 Gateway User Guide
This section describes what to do if an incorrect caller ID is used in IP-to-ISDN
calls.
Possible Causes
The calling LAN endpoint is set in the ECS
to use a fixed Calling Party Number.
The ECS is set to use a fixed Calling Party
Number.
If the problem is not resolved, contact
RADVISION Customer Support.
Verification Steps
Delete the LAN endpoint line from the
ECS Endpoints table and let it register
again.
At ECS > Settings > Advanced uncheck
Use Fixed Calling Party Number.
Provide the following information to
RADVISION Customer Support:
Gateway traces with level 6.
H.323 stack log.