Supplies Assistant; Maintenance Assistant - Xerox ColorQube 9201 System Administrator Manual

j. In the Recipient Group Preferences area. By default, a group will be notified of all device
alerts. If you want to select specific alerts, select the alerts checkbox that you want the Group
to be notified of.
k. Enter how many minutes (0 - 60) in the field for Set jam timer for release of status to
selected groups to wait after a jam has been detected before an email status is sent. If the
jam is cleared before the timer completes, no jam message will be sent.
l. Click on [Apply] to save the changes.
8. If prompted, enter the User ID and Password of the Administrator's account and click on [Login].
9. The Settings Confirmed. Send Test e-mail? window will appear. Click [OK] if you wish to send a
test e-mail to the Alert Notification recipient(s), or [Cancel] to return to the Alert Notification
page.

Supplies Assistant

Eligible devices will automatically be enabled for Supplies Assistant once the device is registered with
Xerox. When you call to order supplies, let the representative know the on-hand balance and that you
would like to use Supplies Assistant.

Maintenance Assistant

Maintenance Assistant is a useful feature in troubleshooting device related problems. It is a monitoring
and reporting program that runs on your device and communicates with Xerox through you network.
When calling for assistance you can send up-to- the minute performance related data to Xerox to help
diagnose problems. You can also open an online diagnostic session with Xerox directly with
Maintenance Assistant. This feature sends your device's diagnostic information to Xerox to be
immediately analyzed and matched with solutions to resolve detected issues.
You can also download usage information to your workstation. The downloaded file is in CSV format
which can be opened in a spreadsheet program.
Sending Device Data to Xerox Immediately:
1. At your Workstation, open the Web browser and enter the IP address of the device in the Address
bar, and press [Enter].
2. Click on the [Status] tab.
3. Select [SMart eSolutions] in the directory tree.
4. Click on the [Maintenance Assistant] tab.
5. Click on the [Send Diagnostic Information to Xerox] bar. A "Sending Diagnostic Information"
message will display. When the transmission is complete a success message will be displayed.
Note: The Send Diagnostic Information to Xerox button is not available if the device is not
enrolled in SMart eSolutions.
Click on the [Close] button.
6.
To Open an Online Troubleshooting Session with Xerox:
1. At your Workstation, open the Web browser and enter the IP address of the device in the Address
bar, and press [Enter].
Xerox ColorQube™ 9201/9202/9203
System Administrator Guide
General Setup
37