Troubleshooting: Internet Fax - Xerox ColorQube 9201 System Administrator Manual

• Check for restricted host addresses at the SMTP server. Verify that the device is not a restricted
host.
• Try sending an e-mail from the device again. Ask the SMTP administrator to confirm that no errors
were encountered and check for 'bounce' messages to the device's "Reply To" address.
• Check that the message size does not exceed the attachment or message size limit policy of your
SMTP server.
• Troubleshoot the network path to the SMTP server. It may be necessary to perform a network
trace analysis.
If the fault requires further investigation, refer to the Xerox website at www.xerox.com for further
support.

Troubleshooting: Internet Fax

If you are experiencing problems with sending an Internet Fax, first verify that the device is connected
on the network and functioning as a printer by performing the following activities:
• Check the network cable at the back of the device.
• Send a test page from your PC to the device.
• If connected via TCP/IP try a PING from your workstation to the device.
Configure your device on the network or resolve any networking issues before attempting to use the
Internet Fax feature. For Instruction to configure the device on the network, see
HTTP at the Device on page 11.
Ensure Internet Fax is installed properly on the device.
At the device, verify that you have an Internet Fax feature icon on the device screen interface and that
this is not grayed out and unavailable.
To view the Internet Fax feature icon, you may need to press the <Services> button.
Install Internet Fax before proceeding. For instructions, refer to
Note: If you have enabled Internet Fax but the icon is grayed out or unavailable, at the device
press the <Log In/Out> button. Enter the Administrator's User Name (default is [1111]), touch
[Next], enter Password (default is [1111]), touch [Enter], touch the Tools tab, and touch User
Interface Settings. Touch Service Enablements, then Internet Fax, set the service to Enable, and
touch Save. Reboot the device with the Power On/Off button. For instructions on use of the Power
On/Off button, click the Previous Menu button at the top of this page, then click the button
labeled Power On/Off Button.
Verify that the Internet Fax Settings Have Been Correctly Configured on the Device by Printing a
Configuration Report
At the Device:
1. Press the <Machine Status> button.
2. Touch the [Machine Information] tab.
3. Touch [Information Pages].
Touch [Configuration Report].
4.
Enable TCP/IP and
Internet Fax on page 229.
Xerox ColorQube™ 9201/9202/9203
System Administrator Guide
Troubleshooting
315