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Agent in Focus Queries
Agent in Focus Queries
Agent On-Hold Report
The Agent On-Hold report provides details about the agent's tendency to place
callers on hold. As with all Agent in Focus Queries reports, selecting this report
provides the appropriate Search Criteria elements to run the report.
1. For the Agent On-Hold report, select an agent from the drop-down list box.
2. Enter a number in the Times Held text box. The number entered then generates
results that are greater than or equal to the number you entered.
3. To view all calls put on hold, enter the value 1.
CentreVu Explorer II Version 1.0 User Guide
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