Caller-On-Hold Time (Ansholdtime - Lucent Technologies CentreVu Explorer II Version 1.0 User Manual

Appendix
Overview

Caller-on-Hold Time (ANSHOLDTIME)

l
Field Description
The total time (in seconds) the call was put on hold by the answering agent in
this call segment.
Note that in agent-to-agent calls, ANSHOLDTIME is accrued for the
Note:
answering agent if the agent puts the call on hold, but not for the other
agent (who continues to accrue talk time).
l
Query Options
The query returns results associated with caller-on-hold times greater than the
number of seconds entered in the text box. Enter 0 (zero) to get all calls that
were placed on hold.
CentreVu Explorer II Version 1.0 User Guide
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