Custom Query Builder; Overview - Lucent Technologies CentreVu Explorer II Version 1.0 User Manual

Custom Query Builder

Overview

CentreVu
CentreVu
Explorer
Explorer
Custom Query
Builder
Overview
This chapter describes how call center managers can use Custom Query Builder as a
tool to build queries to solve problems that can be re-used and modified for Agent-
in-Focus Queries or for other existing queries. Query Builder provides the user with
the ability to create and save queries for future use. Query Builder includes a full
range of comparison operators, "and" grouping, plus "and/or" type conditions.
CentreVu Explorer II users are not limited by preconceived ideas about the type of
analysis they may want to apply to their call data. Using the Custom Query Builder
tool, virtually any conditional query imaginable by a call center manager can now be
created and saved for future use. In previous versions of CentreVu Explorer, such
customization could only be achieved through costly designed software solutions.
CentreVu Explorer II Version 1.0 User Guide
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