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Agent in Focus Queries
Agent in Focus Queries
Malicious Call
The Malicious Call report identifies all calls for which the particular agent activated
a malicious call trace through the agent terminal. Click on Find Results to display
results.
The following items are included in the Malicious Call report:
Call ID—The identifier of the call record as generated by the ECS/switch.
ACD—The number of the ACD for the call.
Start Time—The start time for the call segment.
Duration—The length of the call.
Agent Talk Time—The talk time for the agent during the call.
CentreVu Explorer II Version 1.0 User Guide
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