Lucent Technologies CentreVu Explorer II Version 1.0 User Manual page 263

Glossary
Vector Command
Vector Directory
Number (VDN)
Vector Step
Vector Step Condition
VOA
Voice Response Unit
(VRU)
Voice Terminal
VRU
CentreVu Explorer II Version 1.0 User Guide
A vector step that describes the action to be
executed for a call (for example, "Queue to
main", "check backup", "disconnect").
An extension number that enables calls to
connect to a vector for processing. A VDN is
not assigned an equipment location. It is
assigned to a vector. A VDN can connect calls
to a vector when the calls arrive over an
assigned automatic-in trunk group, dial-
repeating (DID) trunk group, or ISDN trunk
group. The VDN by itself may be dialed to
access the vector from any extension
connected to the switch.
One processing step in a vector. A vector step
consists of a command and one or more
conditions or parameters.
A condition accompanying a vector command
that defines the circumstances in which the
command will be applied to a call.
See VDN of Origin Announcement .
A switch that routes calls to a VRU adjunct
computer that provides interactive voice
related services to inbound callers.
A telephone set, usually with buttons, that
gives an agent some control over the way calls
are handled.
See Voice Response Unit .
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