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Agent in Focus Queries
Agent in Focus Queries
Customer/Calling Party Report
The Customer/Calling Party report allows you to query on specific answering agent
calls from a unique "calling" party number. The calling party number may be an
ANI for external calls or an extension for internal calls. Additionally, wild card
matching is available to enter partial digit strings for the number to search. For
instance, all calls from area code (212) may be searched by entering 212% in the
respective field. Click on Find Results to display results.
A wild card is a special character used to broaden or narrow a search.Use
Note:
the percent sign (%) for multiple character wildcard searches and the
underscore mark (_) for single character wildcard searches.
CentreVu Explorer II Version 1.0 User Guide
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