Conferenced Calls Report - Lucent Technologies CentreVu Explorer II Version 1.0 User Manual

Agent in Focus Queries
Agent in Focus Queries

Conferenced Calls Report

The Conference Call report provides details on calls which an agent conferenced to
either a measured or unmeasured location. Click on Find Results to display results.
The following items are included in the Conferenced Call report:
Call ID—The identifier of the call record as generated by the ECS/switch.
ACD—The number of the ACD for the call.
Start Time—The start time for this call segment.
Duration—The length of the call.
Agent Talk Time—The talk time for the agent during this call.
Conference—Indicates if this call was conferenced by the answering agent to
another measured or unmeasured location.
CentreVu Explorer II Version 1.0 User Guide
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