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Agent in Focus Queries
Agent in Focus Queries
Transferred Call Report
The Transferred Call report provides details on the answering agent's transfer
history. Listed are all call events when the agent transferred the call to a measured or
unmeasured location. Click on Find Results to display results.
The following items are included in the Transferred Call report:
Call ID—The identifier of the call record as generated by the ECS/switch.
ACD—The number of the ACD for the call.
Start Time—The start time for the call segment.
Duration—The length of the call.
Talk Time—The talk time for the agent during the call.
CentreVu Explorer II Version 1.0 User Guide
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