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Appendix
Overview
Caller Abandoned (DISPOSITION=3)
l
Field Description
This field indicates if a caller abandoned from queue or any other state prior to
being answered by an agent. This is equivalent to the Answering Disposition
equal to a value of 3.
l
Query Options
Select one of the following choices from the drop-down list box:
— Calls Abandoned
— Calls NOT Abandoned.
CentreVu Explorer II Version 1.0 User Guide
A-16
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