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Sample Queries
Overview
CentreVu
CentreVu
Explorer
Explorer
Sample Queries
Overview
This chapter provides you with some sample business-case scenarios for using
CentreVu Explorer II. This chapter expands on the reasons mentioned in Chapter 1,
"Introduction," to provide you with ideas and working sample queries for your call
center business.
The sample queries included in this chapter incorporate the following skills:
Selecting External Call History Interface (ECHI) elements to query on
Providing search criteria—See Chapter 3, "Explorer Classic," for details about
providing Search Criteria information.
Controlling the results of the query—See Chapter 9, "Query Results," for
details about displaying the results of the query.
Choosing different views of the query results—See Chapter 9, "Query Results,"
for details about choosing different views of the query results.
Viewing and understanding the cradle-to-grave view of a call. See Chapter 9,
"Query Results," for details.
CentreVu Explorer II Version 1.0 User Guide
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