Lucent Technologies CentreVu Explorer II Version 1.0 User Manual page 115

Agent in Focus Queries
Agent in Focus Queries
Calling Party—The originating number of the calling party. This number can be
the ANI, the internal extension number, or the trunk equipment location.
ii Digits—The information indicator (ii) digits received from the public
network through ISDN communication.
Call Observed—Indicates if the call was observed by an authorized Service
Observing station.
Last Observer—Indicates the name or ID of the observing party for the call.
Audio Problem—Indicates if the agent indicated an audio problem for the call.
Trunk Group—The incoming trunk group of the call as administered in the
ECS/switch.
CentreVu Explorer II Version 1.0 User Guide
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