Lucent Technologies CentreVu Explorer II Version 1.0 User Manual page 237

Glossary
Auto-In (AI)
Automatic Call
Distribution (ACD)
Automatic Number
Identification (ANI)
AUX
AUX Reason Codes
CentreVu Explorer II Version 1.0 User Guide
An ACD work mode that makes the agent
available to receive calls and allows the agent
to receive a new ACD call immediately after
disconnecting from the previous call.
A switch feature using software that channels
high-volume incoming and outgoing call traffic
to agent groups (splits or skills).
Also an agent state where the extension is
engaged on an ACD call.
See Redirect On No Answer and Auto-
Available Split .
A general industry term referring to knowledge
of the calling party number (CPN). When the
calling party is behind a switch, the number
provided can be either a billing number for the
switch or the station identification (SID)
number.
See Auxiliary Work .
AUX reason codes enable a call center to track
an agent's time more precisely when the agent
is in the AUX state. The agent can specify
exactly why the AUX state is used, such as
lunch or meetings.
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