Selecting Agent Information - Lucent Technologies CentreVu Explorer II Version 1.0 User Manual

Introduction
Query and Reporting Frames
Query elements shown in italic text are "generic field" queries. Generic fields
(Agent, Split/Skill, Vector, and VDN) allow you to query on groups of data instead
of just on individual queries.

Selecting Agent Information

To select agent information, do the following:
1. Click on the Explorer Classic option to access the Element Selection frame.
The following frame displays:
2. Select the check box of the element (field) you want to use in the query.
3. From the drop-down menu, select the type of query you want to use. The
options available are:
l
Segment Data
l
Call Data.
CentreVu Explorer II Version 1.0 User Guide
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