Direct Agent Queued - Lucent Technologies CentreVu Explorer II Version 1.0 User Manual

Agent in Focus Queries
Agent in Focus Queries

Direct Agent Queued

The Direct Agent Queued report shows all calls that were placed as direct agent
queued calls. Click on Find Results to display results.
The following items are included in the Direct Agent Queued report:
Call ID—The identifier of the call record as generated by the ECS/switch.
ACD—The number of the ACD for the call.
Start Time—The start time for the call segment.
Duration—The length of the call.
Agent Talk Time—The talk time for the agent during the call.
After Call Work—The time the agent is in the After Call Work state for the call.
CentreVu Explorer II Version 1.0 User Guide
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