Lucent Technologies CentreVu Explorer II Version 1.0 User Manual page 270

Index
query and reporting frames
Query Results window
,
query types 1-13
R
Reports
,
After Call Work
,
Agent On-Hold
,
Agent-to-Agent
Application/VDN
Assistance Requested
,
call handling 1-14
,
call information
Conferenced Calls
Cradle-To-Grave
,
Cradle-to-Grave
Customer/Calling Party
Direct Agent Queued
Information Indicator
,
Malicious Call 4-30
Multi-Segment Cradle-To-Grave Analysis
Originating Reason
,
Transferred Call
S
sample queries
Abandon Call Analysis
Cell Phone Analysis
Cradle-To-Grave Reporting Query
Efficient Automatic Number Identification (ANI) Analysis
Special Call Treatment
saving, queries in Explorer Classic
Segment Number, term description
selecting
elements, Explorer Classic
search criteria, Explorer Classic
setting up CentreVu Explorer II
Special Call Treatment
standard or user-defined queries
,
opening 6-2
,
using 6-4
Stroke Tally, term description
,
1-23
,
8-1
4-10
4-5
4-26
,
4-16
,
4-20
1-14
,
4-12
,
1-6
8-8
,
4-14
,
4-28
,
4-18
,
4-24
4-8
,
7-3
,
7-6
,
7-7
,
7-5
,
3-9
,
A-43
,
3-6
,
3-7
,
1-21
,
1-6
,
A-44
CentreVu Explorer II Version 1.0 User Guide
,
1-14
,
7-4
IN-6