Lucent Technologies CentreVu Explorer II Version 1.0 User Manual page 240

Glossary
Call Vectoring
Call Work Code
(CWC)
CentreVu CMS
Configuration
CONN
Connected (CONN)
Connected Call
CONVERSANT
CentreVu Explorer II Version 1.0 User Guide
A switch feature that provides a highly flexible
method for processing ACD calls.
A call vector is a set of instructions that
controls the routing of incoming and outgoing
calls based on current conditions. Examples of
call vector conditions include time of day and
the number of calls in queue.
An ACD capability that allows the agent to
enter a string of digits during or after the call
and send them to the CentreVu Call
Management System for management
reporting.
See CentreVu Call Management System .
The way that the computer is set up to allow for
particular uses or situations.
See Connected .
A trunk state in which a caller and an agent are
connected on an ACD call.
A non-ACD call (that is connected to an agent
through a VDN) for which Centre Vu CMS
receives an indication that the call rang or was
answered.
CONVERSANT is a powerful voice response
system which interacts with the caller. This
system may include: automated call routing,
announcement storage, message retrieval,
and callback.
GL-8