Lucent Technologies CentreVu Explorer II Version 1.0 User Manual page 258

Glossary
Split/Skill ACD Call
SQL Server
Staffed Agent
Standard Reports
Station
String Values
Stroke Counts
Structured Query
Language (SQL)
Sun Microsystems
CentreVu Explorer II Version 1.0 User Guide
A split/skill ACD call is a call that routed to a
split/skill and was answered by an agent in that
split/skill.
Database engine that CentreVu Explorer II
uses on a Windows NT platform.
An agent who is currently logged in to the
switch.
The set of reports that are delivered with the
CMS or Centre Vu Supervisor software.
An unmeasured voice terminal extension. An
extension that is not currently staffed by an
agent or that is a member of an unmeasured
split/skill or hunt group.
The descriptive words that appear on reports
dealing with agents, splits/skills, and trunks. A
word is used to describe the value of the data
(for example, HOLD, AVAIL, YES).
A method used by Automatic Call Distribution
(ACD) agents to record up to nine customer-
defined events per call when the CAll
Management System is active.
A language used to interrogate and process
data in a relational database (such as
INFORMIX ).
Manufactures the Sun SPARCserver 5, 10,
and 20, the host computer for the Centre Vu
CMS R3V5.
GL-26