Lucent Technologies CentreVu Explorer II Version 1.0 User Manual page 178

Query Results
Cradle-to-Grave Report Analysis
Call was answered by VDN—Answering number called and answering Vector
number.
Call answered by—Answering Agent name and Answering Agent login ID.
On Split/Skill—The split/skill queued to a Split/Skill as designated for this
vector.
Call put on hold—Answering Agent placed the call on hold.
Talk Time—Talk time in seconds for this call segment.
Call Completed Agent Released—Will indicate if the Agent Released upon
completion.
Other elements may be displayed depending upon the actual call treatment.
Note:
Please refer to the Appendix in this guide for descriptions of these
individual elements.
CentreVu Explorer II Version 1.0 User Guide
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