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Appendix
Overview
Transferred Call (TRANSFERRED)
l
Field Description
This field indicates whether or not the agent initiated a transfer on this call
segment. Valid values for TRANSFERRED are 0=NO, 1=YES.
For the ECS, Generic 2.2, and Generic 3 switches, TRANSFERRED is set for
any call transferred.
For Generic 2.1 switches, TRANSFERRED is set for transfers to a measured
VDN or split.
l
Query Options
Select one of the following choices from the drop-down list:
— Transferred calls
— Not Transferred Calls.
CentreVu Explorer II Version 1.0 User Guide
A-46
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