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Appendix
Overview
Answering Agent (AGENT_NAME)
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Field Description
This field is the name and Login ID of the agent who answered the call in the
segment. Names must be administered with a corresponding Login ID
(ANSLOGIN) to be listed in this field. This field is blank for unmeasured
extensions when Expert Agent Selection (EAS) is not active.
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Query Options
Select an agent name from a drop-down list box containing all agent names.
CentreVu Explorer II Version 1.0 User Guide
A-7
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