Table of Contents
Advertisement
Agent in Focus Queries
Agent in Focus Queries
Information Indicator Report
The Information Indicator report lets you query on specific calling party ii digits.
Click on Find Results to display results.
The following items are included in the Information Indicator report:
Call ID—The identifier of the call record as generated by the ECS/switch.
ACD—The number of the ACD for the call.
Start Time—The start time for the call segment.
Duration—The length of the call.
Agent Talk Time—The talk time for the agent during the call.
ii Digits—This field presents the digits collected and passed in the Customer
Information (CINFO) field of the Integrated Services Digital network (ISDN)
Primary Routing Interface (PRI) record.
CentreVu Explorer II Version 1.0 User Guide
4-18
4
Advertisement
Table of Contents
Need help?
Do you have a question about the CentreVu Explorer II Version 1.0 and is the answer not in the manual?
Questions and answers