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Lucent Technologies CentreVu Explorer II Version 1.0 User Manual page 117

Version 1.0
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Agent in Focus Queries
Agent in Focus Queries
Original Reason Code—The Reason Code entered by the agent as the
Originating Reason Code for the call.
After Call Work—The time the agent is in the After Call Work state for the call.
CentreVu Explorer II Version 1.0 User Guide
4-25

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