Cell Phone Analysis - Lucent Technologies CentreVu Explorer II Version 1.0 User Manual

Sample Queries
Sample Queries

Cell Phone Analysis

You can use Information Indicators (ii digits) to compare calls from a cell phone
versus a non-cell phone. Perhaps you suspect that callers from a cell phone are
abandoned at a higher rate. Set up a query (using abandoned from hold, or
disposition = abandoned in queue). Pick a busy time. You will have a list of your
abandoned calls for that time period. Now add the ii digits fields to your query. Run
the same query with ii digits = cell phone, and another query with ii digits <> cell
phone. Compare the two lists. When doing ii Digits search criteria, use the numbers
70 null (private Paystation) for the report.
CentreVu Explorer II Version 1.0 User Guide
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