Abandoned From Hold (Holdabn - Lucent Technologies CentreVu Explorer II Version 1.0 User Manual

Appendix
Overview

Abandoned from Hold (HOLDABN)

l
Field Description
This field indicates whether the caller abandoned from hold during the segment.
(YES=1/NO=0)
With System 85 R2V4 and Generic 2.1, HOLDABN is only used for automatic
call distribution (ACD) calls. With Generic 2.2, Generic 3, and ECS this is for
any call. All records that have HOLDABN=0 are returned as calls not
abandoned from hold.
l
Query Options
Select one of the following choices from the drop-down list box:
— Abandoned from hold
— Not abandoned from hold.
CentreVu Explorer II Version 1.0 User Guide
A-2
1