Lucent Technologies CentreVu Explorer II Version 1.0 User Manual page 252

Glossary
Multiple Call Handling
(MCH)
Multiple Split/Skill
Queuing
Multi-user Mode
Net in Time
Nonprimary Split/Skill
Nonzero (0) Skill
(Generic 2.2 with
EAS)
OCM
Originating Hold Time
CentreVu Explorer II Version 1.0 User Guide
Allows an agent to receive an ACD call while
other calls are active on the agent's station.
Unless forced MCH is in operation, the agent
must put the current call on hold and press
AI/MI in order to receive another ACD call.
With Call Vectoring, a call can be queued to up
to three splits/skills at the same time. The first
agent who becomes free in any of the
splits/skills gets the call.
This is the normal CentreVu Explorer II
operating mode, in which any valid user can
log into CentreVu Explorer II.
The time the call spent in a VDN processing at
another switch located elsewhere in the
network.
When a call is queued to multiple splits/skills,
the second and third splits/skills to which the
call queues in a VDN are called nonprimary
splits/skills. They are also referred to as
secondary and tertiary splits/skills,
respectively.
Any skill that does not end in "0" is called a
nonzero skill.
See Outbound Call Management .
The total time the originating agent put the call
on hold.
GL-20