Time Of Day And Day Of Week Queries; Generic Field Queries - Lucent Technologies CentreVu Explorer II Version 1.0 User Manual

Introduction
Overview of New Features
In CentreVu Explorer Version 1.0 - 1.2, you can query only on a segment level.
CentreVu Explorer II allows you to query based on the total customer
experience (queries on the segment level and call data). For example, queries
work on the call data and the data that is "rolled up" in the grid:

Time of Day and Day of Week Queries

Time of Day and Day of Week Queries are available for all queries. CentreVu
Explorer II queries can be pinpointed to the hour, minute, and day of week. For
example, "For every Monday this month, return all records of calls to Split 10
between 8:00 a.m. and 5:00 p.m."
The "Day of Week" field is calculated during population of the data. It works
just like any other CentreVu CMS field for query purposes.

Generic Field Queries

Generic Field Queries allow you to query on generic fields instead of specific
fields. For example, you may desire to return all segments that an agent touched
regardless of the type of agent (disposition, answering, and others). The fields
that are generic are: agent, vector, VDN, or split/skill. These fields display as
italic type on your screen.
CentreVu Explorer II Version 1.0 User Guide
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